{"id":2640568,"url":"https://alion.io/job/amazon-operations-lead-eshop-content-services","title":"Operations Lead, éShop Content Services","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":19,"ghost_share":0,"stale_share":0,"repost_share":0.053,"time_to_fill_p50_days":19,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T22:26:23Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"We are looking for an experienced Operations Lead to drive operational excellence across our London studio. In this role, you will own the day-to-day operational rhythm of the studio - overseeing workflow, production planning, capacity management, and performance tracking to ensure we consistently meet our quality and productivity targets.\nYou will lead a team of Operations Associates, ensuring resources are in place to meet daily production goals while coordinating directly with creative teams, production leads, and cross-functional partners. You will be responsible for forecasting volumes, planning capacity against demand, and reacting quickly to shifting priorities - building contingency plans that keep production on track.\nYou will ensure standard operating procedures are followed, identify inefficiencies in workflow, and drive a culture of continuous improvement. You'll collaborate with regional peers, sharing best practices and delivering scalable operating procedures that maintain rigour as the studio grows.\nKey job responsibilities\nLead a team of Operations Associates supporting studio logistics, volume processing, and daily production goals\nOwn the planning and flow of product and assets through all stages of the studio workflow, from sample intake through to final delivery.\nSupport annual and quarterly planning cycles for volume, productivity, and goals; track progress through continuous inspection and iteration, working through obstacles and gaining stakeholder support.\nSupport monthly and quarterly financial analysis for the studio.\nEnsure studio KPIs are met on a weekly and monthly basis - inspecting metrics, identifying risks early, and driving corrective action.\nUse data and systems to track, forecast, and plan for volume and product flow requiring stills and videos.\nDrive a culture of continuous improvement - contributing Kaizen expertise, collecting and analysing data, and testing solutions for process improvements and new initiatives.\nRegularly report key productivity and quality metrics to studio leadership and stakeholders.\nBuild and scale process-related solutions with measurable metric impact through automation and cross-team adoption.\nCreate and maintain training materials and process documentation to support team ramp-up and operational consistency.\nCoordinate with technology and digital teams to unblock production dependencies and ensure systems support operational needs.\nA day in the life\nYour day starts with a production plan review and morning stand-up, aligning your Ops Associates on priorities, volume targets, and schedule changes. From there, you'll split time between the studio floor and your desk: troubleshooting blockers in real time, coordinating with creative leads, tracking live metrics against targets, and working with tech teams to resolve system issues. In between, you're analysing workflow data, building SOPs, preparing reports for leadership, and planning for upcoming volume peaks. No two days are identical - this role suits someone who thrives equally in the detail of daily operations and the strategic thinking required to scale them.\nBasic qualifications\n- 5+ years of experience in a high-volume, high-throughput production or operations environment\n- Experience directly managing a team of individual contributors\n- Demonstrated experience identifying and implementing process improvements, preferably using LEAN or Six Sigma methodology\n- Experience driving multi-stakeholder projects from concept to delivery across different teams and functions\n- Strong working knowledge of Microsoft Excel and data analysis tools (SQL, Access, or equivalent)\n- Proven ability to manage multiple complex priorities in a fast-paced, deadline-driven environment\n- Experience with capacity planning, volume forecasting, and resource allocation\nPreferred qualifications\n- Previous experience working in a high-volume commercial studio environment in an operational capacity\n- Experience successfully leading teams through change and scaling operations\n- Proficiency using multiple platforms and software to measure productivity and operational metrics\n- Project management skills (formal certification a plus but not required)\n- Excellent analytical and problem-solving skills with the ability to translate data into action\n- Ability to influence and build effective working relationships across a diverse set of creative, technical, and business partners\n- Familiarity with studio production workflows - including scheduling, sample management, and post-production pipelines\nAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","description_format":"text","description_chars":5688,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Cloud Platforms (IaaS & PaaS)","Logistics","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-15T18:41:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Graduate Trainee, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Global Business Mobility: Graduate Trainee; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-15T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.408,"p_room":0.28,"age_days":69,"expected_fill_days":19,"reasons":["conf:0","win:tail","crowd:brand"],"computed_at":"2026-10-15T23:19:34Z"},"pay":null,"html_url":"https://alion.io/job/amazon-operations-lead-eshop-content-services","json_url":"https://alion.io/job/amazon-operations-lead-eshop-content-services.json","meta":{"generated_at":"2026-10-15T23:19:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-operations-lead-eshop-content-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-operations-lead-eshop-content-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-operations-lead-eshop-content-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-operations-lead-eshop-content-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-operations-lead-eshop-content-services"}]}