Operations Manager, Amazon Air

Come build the future with Amazon Global Air!

A part of Amazon’s transportation solution, Amazon Global Air provides an exhilarating, customer-centric transportation option to safely and efficiently deliver goods across long distances. We’re defining the future of air cargo through a talented, diverse team, leveraging innovative technologies and a sustainability-aware mindset to solve large-scale challenges. Ready for your career to take off? Fly Amazon!

#AmazonAir #FlyAmazon

Key job responsibilities

- Support, mentor, and motivate your team

- Lead large-scope projects with site and regional impact

- Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

- Manage safety, quality, productivity, and customer delivery promises

- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives

- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs

- Work in an environment where the noise level varies and is subject to variable temperatures and weather (Air Gateways include outside loading departments/ramp loading)

- Support all safety programs, OSHA, and Air Carrier FAA compliance to ensure a safe work environment for all Associates

A day in the life

As an Operations Manager, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. In addition, you’ll be partnering and communicating with multiple stakeholders daily: Safety, HR, Facilities, and etc. The Air Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.

Eligibility requirements

- Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable). Applicants are advised that SIDA badge credentials must be issued in the individual's full legal name as recorded on valid, government-issued identification. Discrepancies between submitted documentation and the applicant's legal government name may result in delays or denial of badge issuance.

- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.

- This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.

Temperature in the Air Gateway may vary depending on outside weather conditions and will fluctuate depending on the season and daily weather conditions. You may be working outdoors your entire shift. The ability to work outdoors in a variety of weather conditions is a must.

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Basic qualifications

- 3+ years of employee and performance management experience

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred qualifications

- Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field

- 2+ years of operations management experience

- Experience with process improvements (Lean Six Sigma and/or Kaizen)

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Master's degree in a related field

- Driver's license

- Experience in the aviation industry

- 3+ years of air cargo/third party integrator ramp experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MD, Baltimore - 91,000.00 - 136,500.00 USD annually