{"id":1473325,"url":"https://alion.io/job/amazon-operations-manager-iii-ssd-smd1","title":"Operations Manager, III, SSD, SMD1","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":23,"ghost_share":0,"stale_share":0,"repost_share":0.043,"time_to_fill_p50_days":18,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":91000,"max":136500,"currency":"USD","period":"year","gross":null,"usd_annual":136500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-29T17:45:27Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-12T09:07:57Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Operations Manager - Sub-Same Day Delivery Managed end-to-end operations at a last-mile delivery station, overseeing inbound, sort, and dispatch processes. Led a team of 50-100+ associates across multiple shifts, driving performance in delivery quality, cost efficiency, and safety. Owned key operational metrics including DPMO, route efficiency, and on-time delivery rates. Partnered cross-functionally with planning, transportation, and workforce management to meet daily volume targets and SLA commitments.\nKey job responsibilities\nKey Job Responsibilities\nOperational Leadership\nOversee daily end-to-end delivery station operations including inbound, sort, stage, and dispatch across multiple shifts\nManage throughput and capacity planning to meet daily volume targets and CPT (Critical Pull Time) commitments\nDrive on-time delivery performance, ensuring SLA adherence for sub-same-day and same-day delivery promises\nTeam Management\nLead, coach, and develop a team of 50-100+ associates, including direct oversight of L4/L5 Area Managers\nOwn staffing plans, scheduling, and labor allocation to optimize headcount against forecasted volume\nConduct performance reviews, manage attendance, and drive associate engagement and retention\nSafety & Compliance\nMaintain a culture of safety by enforcing OSHA standards, Amazon WHS policies, and site-specific safety protocols\nLead daily safety stand-ups, incident investigations, and corrective action implementation\nEnsure compliance with DOT regulations and last-mile delivery safety requirements\nContinuous Improvement\nIdentify and implement process improvements using Lean, Six Sigma, and Kaizen methodologies\nDrive cost-per-package reduction through efficiency gains in sort rates, route density, and labor productivity\nLead ACES audits and benchmarking initiatives to elevate site performance against regional standards\nMetrics & Performance Management\nBasic qualifications\n- 3+ years of employee and performance management experience\n- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience\n- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays\nPreferred qualifications\n- 1+ years of performance metrics, process improvement or lean techniques experience\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, MD, Baltimore - 91,000.00 - 136,500.00 USD annually","description_format":"text","description_chars":3601,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":50,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Cloud Platforms (IaaS & PaaS)","Logistics","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-09-29T17:45:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16,768 · green card filings: 56","filings_12m":16768,"filings_prev_12m":16262,"green_card_filings_12m":56,"median_offered_wage_usd":162609,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.777,"p_room":0.9,"age_days":12,"expected_fill_days":18,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":136500,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-operations-manager-iii-ssd-smd1","json_url":"https://alion.io/job/amazon-operations-manager-iii-ssd-smd1.json","meta":{"generated_at":"2026-10-12T15:34:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-operations-manager-iii-ssd-smd1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-operations-manager-iii-ssd-smd1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-operations-manager-iii-ssd-smd1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-operations-manager-iii-ssd-smd1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-operations-manager-iii-ssd-smd1"}]}