Operations Supervisor, Hub Delivery

First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Hub Account Managers, as and when required: you’ll step in on their behalf where necessary.

You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.

You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.

You will be expected to interview candidates for associate roles.

You will be responsible for briefing and monitoring the workload of all associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.

In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow-up on and resolve any process-related issues as and when required.

You are expected to be flexible to work in different shifts and to do overtime when needed.

Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

Key job responsibilities

Key job responsibilities

Supervise the dispatch of shipments in the stations for Hub.

Timely monitoring of the cost of Supply runs

Manage Metrics

Identify opportunities and areas of improvement with stores on the delivery process.

Leverage maps to analyze the distribution of active stores and ADE Scouting.

Dive deep on Store performance metrics

Participate in continuous improvement projects.

Actively participate in meetings with station stakeholders to present program quality metrics.

Work with Field Team members within your territory to improve operational aspects that impact the customer experience.

Supervise the execution of Debrief, monitoring on road shipments.

Management of capacity, performance analysis for volume balancing.

Provide support to our partners in the delivery processes.

About the team

The Hub program is part of Amazon's fast growing and always evolving delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global reach!

Basic qualifications

- Experience in an operational role

- Speak, write, and read fluently in English

- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

- Experience in logistics

Preferred qualifications

- Bachelor's degree

- Experience in e-commerce, retail or advertising

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.