OTR Supervisor

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Are you ready to champion customer service, Amazon style?

Are you up for creating solutions and solving tomorrow’s problems today?

Then we have an opportunity just for you!

We’re seeking an OTR Supervisor to join our dynamic Delivery Stations. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.

In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.

- You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards,

- You’ll lead cross-functional teams, tasked with solving operational problems,

- You’ll uphold Amazon’s high standards of process quality,

- You’ll maintain inventory accuracy,

- You’ll strive to improve and streamline processes,

- You’ll actively share and promote best practices with your colleagues and network

Key job responsibilities

Core responsibilities will include:

- managing OTR metrics by overseeing process on ground and ensure process compliance

- lead and conduct station vehicles safety audits

- facilitate on-boarding process with our external contractor

- dive deep into OTR metrics challenges and provide solutions partnering with DSPs and stakeholders

- incentive management

- uniform auditing and inventory

- daily ops communications with DSP POCs and escalations to the owners, if needed

- handling DS callouts on day to day topics related to DSP DAs

- arranging and following up on DAY0 attendance

- working towards great DSP and DA experience

- streamline feedback from the DSPs to improve processes and provide solution

Basic qualifications

- High school or equivalent

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Work 40 hours/week, and overtime as required

- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience

- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

- Speak, write, and read fluently in English

Preferred qualifications

- Experience using clear communication skills and experience delivering training to groups and creating corresponding communications and training materials

- Experience working with data analytics, data warehouse reporting, and query design

- Experience with ERP systems (e.g., SAP, Oracle, Workday), or experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes

- Bachelor's degree in engineering, supply chain, operations management, logistics, Urban Design or Management Information System

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.