{"id":2778504,"url":"https://alion.io/job/amazon-people-manager-operations-program-management-opm-product-operations","title":"People Manager, Operations Program Management (OPM), Product Operations","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":83,"open_postings":4347,"ghost_share":0,"stale_share":0.886,"repost_share":0.001,"time_to_fill_p50_days":17,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shenzhen, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":105000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4091},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-21T21:36:12Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Product Operations is looking for a People Manager to lead a team of Operations Program Managers (OPMs) responsible for driving NPI program execution across Amazon's Devices portfolio (Echo, Tablet, Kindle, FireTV). This role owns the performance, growth, and delivery output of a team operating in ambiguous, cross-functional environments where problem definition and strategy are not always predetermined. You will manage resource allocation across 25-30+ concurrent NPI programs, partner with Finance, Quality/AME, Supply Chain, and Hardware Engineering on program governance frameworks (e.g., 9-Block classification), and build the mechanisms that make your team's work auditable, data-driven, and scalable without your direct involvement in every decision.\nKey job responsibilities\nTeam & People Management\nOwn hiring, onboarding, and career development for a team of OPMs; proactively recruit bar-raising talent with NPI/program management expertise\nBuild and share customized onboarding plans so new OPMs ramp quickly on programs, tools (Milestone Manager, NPI Data Hub), and process\nRun regular 1:1s tying performance evaluation to growth trajectory; lead the promotion process for OPMs demonstrating next-level scope; act as career sponsor for lateral moves\nEvaluate team members against role guidelines; participate in and begin leading calibration to ensure fair, consistent evaluation\nIdentify underperformance early, document expectations and timelines clearly and respectfully\nEstablish a psychologically safe team culture; actively listen and act on team feedback (reallocating work, escalating broken mechanisms)\nManage workload sustainability; partner with leadership to remedy systemic overload rather than absorbing it silently Scope, Influence & Execution\nDefine metrics for program health, resource utilization, and operational excellence across the NPI portfolio\nOwn resourcing decisions for the team - balance tactical program coverage against strategic hiring/restructuring needs (e.g., off-roadmap program gaps, Bee cohort resourcing)\nDrive cross-functional alignment with Finance, Quality/AME, and Supply Chain on shared frameworks (9-Block, SPOR thresholds, gating requirements)\nOwn regular reporting mechanisms (MBR, OP1/OP2 inputs) that make program and team performance auditable to leadership\nNegotiate priorities across programs and product lines; make explicit trade-offs between short-term coverage and long-term team capability building\nBuild audit mechanisms and self-sustaining processes (e.g., mechanisms with permanent BIE/OPM ownership rather than manager-dependent) Problem Complexity & Communication\nLead a team accountable for a cross-cutting program area spanning multiple product lines, not a single isolated workstream\nPresent program and team performance narratives to leaders up to three levels above (L10); write clear, structured narratives (MBR, OP1/OP2, COEs)\nResolve contentious cross-functional issues (e.g., GCM/MPM role conflicts, off-roadmap HC gaps) by building consensus among stakeholders with competing priorities\nCommunicate a team vision anchored to customer/program outcomes, not just task lists Process Improvement\nEstablish operational excellence mechanisms that reduce repeated work and defects across the OPM team's workflows\nIdentify and close gaps in program governance systems (e.g., reconciliation gaps across Roadmap, Pre-Concept Tracker, Program Driven HC)\nDrive simplification of program delivery processes; reduce team exposure to recurring failure modes (e.g., late-stage ID/packaging changes, phase-skip patterns at Dev Commit→HVT)\nBasic qualifications\n- Bachelor's degree in Engineering, Math, Business, Supply Chain or other related quantitative discipline\n- Experience managing people including development, hiring, performance management, and leading teams dispersed across various regions\n- Experience working cross functionally across finance, marketing or supply chain\n- 5+ years of project management (including scope, schedule, budget, quality, risk and critical path management) experience\n- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences, including senior leadership\nPreferred qualifications\n- MBA or advanced degree in Business, Operations, or related field.\n- Experience in NPI/hardware program management (consumer electronics or similar regulated hardware environment).\n- Strong analytical and problem-solving skills with the ability to translate complex business needs into actionable strategies\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","description_format":"text","description_chars":5016,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Advertising","Logistics","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-17T10:38:33Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.291,"p_room":0.28,"age_days":64,"expected_fill_days":17,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/amazon-people-manager-operations-program-management-opm-product-operations","json_url":"https://alion.io/job/amazon-people-manager-operations-program-management-opm-product-operations.json","meta":{"generated_at":"2026-10-21T23:26:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33363,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-people-manager-operations-program-management-opm-product-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-people-manager-operations-program-management-opm-product-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-people-manager-operations-program-management-opm-product-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-people-manager-operations-program-management-opm-product-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-people-manager-operations-program-management-opm-product-operations"}]}