Program Manager, AMXL Supply Chain

Our Process Improvement Specialists are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Process Imp. Specialist, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key job responsibilities

Ensure cross-departmental collaboration to ensure that all relevant teams are aligned and engaged in the change initiatives.

Engage impacted stakeholders to evaluate the risks associated with proposed changes and to serve as the approval authority for change requests.

Responsible for assessing the operations readiness for change and coordinating all change management activities.

Engaging stakeholders, creating communication plans, and building networks of change champions to facilitate the transition.

Continuously evaluating and improving the change management process to enhance its effectiveness and efficiency

Ensure collaboration with NA CM teams for parity on changes with WW impacts

Monitor the execution of change management activities to ensure alignment with the overall change strategy.

A day in the life

As PIS, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.

About the team

Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better. We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

Basic qualifications

- Bachelor's degree, or Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field

- Experience leading process improvements

- Experience using data and metrics to determine and drive improvements

- Experience working effectively across cross-functional teams and partner well with people at all levels within an organization, including coaching of junior staff

- Experience using analytical specific tools such as Google Analytics, SQL or HTML

Preferred qualifications

- Master's degree, or MBA in management, business administration, economics, engineering, marketing

- Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration

- Experience working with data analytics and using these metrics to identify problems, or experience communicating with a wide range of stakeholders, including colleagues and leadership

- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

- Experience leading cross-functional projects and implementing strategic initiatives

- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

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