# Program Manager, Instore Experience (ISX), Reverse Logistic Services (RLS)

Reverse Logistics Services (RLS) exists to make returns effortless and reliable for every Amazon customer - no matter which store or partner they walk into. In France, we deliver that experience across more than 15,000 partner and carrier locations, through convenience-led options such as Label-Free, Box-Free (LFBF) drop-off and every other way a customer can return an item in-store. The ISX Regional Program Manager, France owns the quality and consistency of that experience across the whole French network. Because returns run through thousands of independent partner sites, the experience can vary widely from one location to the next and the core of this role is closing that gap. You will get into the field, see how returns actually happen at partner locations, coach partners and their teams to the standard customers expect, and use data to focus your time on the sites that need help most. Your mission is holistic: improving in-store returns execution across all return types, so a customer's experience is just as good at the busiest location as it is at the smallest. This is not only a field-execution role. It carries a strategic remit that reflects its level. Beyond coaching indiv

- **Id**: 4050520
- **Url**: <https://alion.io/job/amazon-program-manager-instore-experience-isx-reverse-logistic-services-rls>
- **Role**: Management
- **Role family**: Management
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Luxembourg City, Luxembourg
- **Countries**: LU
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-09-15T00:00:00Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-12T03:23:02Z
- **Board verified**: yes
- **Days open**: 58
- **Description format**: text
- **Description chars**: 8380
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Advertising, Cloud Platforms (IaaS & PaaS), Logistics, Streaming & OTT Platforms

## Company

- **Id**: 19
- **Name**: Amazon
- **Domain**: amazon.com
- **Url**: <https://alion.io/company/amazon>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Career site

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 4525
- **Ghost share**: 0
- **Stale share**: 0.887
- **Repost share**: 0.003
- **Time to fill p50 days**: 30
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **SQL** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 58

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-11T01:25:45Z

## Liveness

- **Score**: 12
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.345
- **P room**: 0.36
- **Age days**: 57
- **Expected fill days**: 30
- **Reasons**: conf:4, stale_co, win:tail, crowd:brand
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.