Program Manager, New Delivery Modes, Amazon Flex

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors - called Delivery Partners - to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss by delivering Amazon packages.

As a Program Manager on our Growth & Expansions team, you will be responsible for inputs to long term strategy, and own planning, execution, and delivery of high-impact programs as we experiment with new iterations of modes of transportation and new operating models in countries where Amazon Flex operates. You will work closely with product managers who design these new offers and operating models, as well as partner teams across business, marketing, operations, legal, policy, tech and more, and you will work with regional teams to operationalize these ideas.

To deliver effectively, you will need to collaborate with business and operations teams, to understand their most pressing challenges and the Delivery Partner experience in each region. You will explore new growth opportunities, create operational business plans that deliver high-quality experiences for our Delivery Partners, and streamline the way we plan, test and launch new offers and operating models. You help teams determine where to iterate to make improvements and define success metrics. Your work will be a critical input for the development of product roadmaps.

The ideal candidate has a track record of success in project and stakeholder management, is a strong writer and communicator, and is resourceful. You are a ‘hands-on’ person with high level of autonomy and you are not afraid to drive results from the front. This will be a high-visibility role, meaning you are comfortable with driving critical business decisions in a fast-paced and ambiguous environment, and interacting with all levels of the organization.

Basic qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

- Experience in last mile logistics

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 81,600.00 - 142,800.00 USD annually

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually