Program Manager, Shared Services, Central RME

Amazon Worldwide Operations is looking for a Program Manager with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Reliability Maintenance Engineering. This role requires management of a team of planners with direct oversight of employee management, creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/development changes. Cross-team coordination, project management and executive presentation skills are essential.

Key job responsibilities

- Manage a team of maintenance planners to drive execution of proactive maintenance across all field RME customers

- Manage new and existing programs for several Shared Service Planning business units, successfully drive preventative maintenance programs in accordance with regulatory SLA requirements across multiple organizations.

- Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions

- Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery

- Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate

- Influence design and development of strategic processes

- Work with program managers and business leaders to communicate and impact critical business initiatives

- Develop, implement, and govern key performance indicators (KPI) reporting for a portfolio of programs, providing visibility to the milestones, and performance across all programs and using this data to drive/influence business decisions

- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

- Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence

- Travel domestically up to 50%

Basic qualifications

- 3+ years of team management experience

- 3+ years of program or project management experience

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of delivering cross functional projects experience

- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- Experience implementing repeatable processes and driving automation or standardization

- Experience in data mining, data management, reporting, and SQL queries

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Phoenix - 83,200.00 - 145,500.00 USD annually

USA, TN, Nashville - 74,800.00 - 131,000.00 USD annually