{"id":3383003,"url":"https://alion.io/job/amazon-program-manager-tester-quality-engagement-amazon-leo","title":"Program Manager - Tester Quality & Engagement, Amazon Leo","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4597,"ghost_share":0,"stale_share":0.889,"repost_share":0.002,"time_to_fill_p50_days":22,"computed_at":"2026-10-29T05:49:05Z"}},"role":"QA","role_family":"QA","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redmond, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":82700,"max":129800,"currency":"USD","period":"year","gross":null,"usd_annual":129800},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-28T06:01:08Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T17:13:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access. \nWe are looking for a Program Manager to own the quality of the beta tester experience and keep testers active and engaged across programs. In this role, you will work with beta program owners to design and run the “homework” that testers complete, own day-to-day communications with testers, provide them with support as needed to complete user journeys, and translate customer signals into product improvements. You will work across a wide set of partners-beta program leads, user research, engineering, and field operations-to make sure every tester has a clear task, a smooth experience, and a trusted channel to be heard. \nKey job responsibilities\nYou will own tester quality and engagement end-to-end across beta programs. \nOn homework, you will develop, execute, and analyze the structured tasks testers complete during a program. You will design homework that produces the signal each study needs, keep it clear and achievable for testers, drive completion, and analyze the results to turn tester activity into actionable findings for program and product teams. \nOn the tester journey, you will own the communications that guide testers from activation through completion. You will build and maintain the communications plans and templates that keep testers informed, motivated, and on track at each stage of their journey, and you will tune messaging to lift participation and reduce drop-off. \nOn Slack and through email, you will be the first line of support for testers. You will own operational and enablement issues-app distribution, provisioning problems, and login credentials-resolving them quickly to keep testers unblocked while also initiating AI-led first level triage and bug reporting for any hardware or software issues \nOn Voice of the Tester, you will run a continuous improvement loop to improve the test experience. You will capture, synthesize, and address tester feedback, surface recurring pain points and opportunities, and drive changes to homework, communications, and support that measurably improve the tester experience over time. \nSuccess in this role comes from strong operational execution, attention to detail, clear and empathetic communication, and the ability to coordinate many moving parts without dropping any. You will define and track the metrics that show tester quality and engagement are healthy-homework completion and quality, tester engagement and retention, and time-to-resolution on support issues -and you will continuously tighten processes as the program scales into new territories. \nThe ideal candidate is a highly organized program manager who is comfortable owning operational details end to end, communicates clearly with both testers and partner teams, and thrives in a fast-moving, ambiguous environment. You are energized by interacting with customers and delivering high-quality experiences. \nExport Control Requirement:\nDue to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.\nBasic qualifications\n- 3+ years of program or project management experience\n- 3+ years of defining and implementing process improvement initiatives using data and metrics experience\n- Experience using data and metrics to determine and drive improvements\n- Experience working cross functionally with tech and non-tech teams\nPreferred qualifications\n- 3+ years of driving end to end delivery, and communicating results to senior leadership experience\n- 3+ years of driving process improvements experience\n- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization\n- Experience building processes, project management, and schedules\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, WA, Redmond - 82,700.00 - 129,800.00 USD annually","description_format":"text","description_chars":5495,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Logistics & Warehouse Robotics","Video Production","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-28T06:01:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16,768 · green card filings: 56","filings_12m":16768,"filings_prev_12m":16262,"green_card_filings_12m":56,"median_offered_wage_usd":162609,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":366}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":129800,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-program-manager-tester-quality-engagement-amazon-leo","json_url":"https://alion.io/job/amazon-program-manager-tester-quality-engagement-amazon-leo.json","meta":{"generated_at":"2026-10-29T21:20:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31642,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-program-manager-tester-quality-engagement-amazon-leo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-program-manager-tester-quality-engagement-amazon-leo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-program-manager-tester-quality-engagement-amazon-leo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-program-manager-tester-quality-engagement-amazon-leo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-program-manager-tester-quality-engagement-amazon-leo"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3383003}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3383003},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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