Program Manager, Transportation Network Operations, NOC (Network Operation Center)

Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services).

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time

Responsibilities of a NOC PM

We are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and cross-border program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. This role is a part of the centralized Network Operations Centre (NOC) org part of Amazon India.

A Program Manager is expected to have deep functional knowledge, ability to design new program frameworks/processes and running defect reduction programs. They should be proficient, in identifying the input and output metric to gauge the success of a program. In this role, they will work with business and operations team to analyze historic results, challenge status quo and make business recommendations to senior management based on those analyses - all in an environment of rapid growth and increasing complexity. The Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. They will be experienced at working with large data sets and the technical tools needed to work with them. They will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. This candidate is also expected to handle small sized operations teams (3-10 L3 and 1-2 L4s) to design and publish relevant reports to track overall program progress.

The incumbent will own the following -

1) They will be responsible for working with supply chain execution, transportation, FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects

2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives

3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution.

4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis

5) They will liaise across functions to drive their project and help clear issues and bottlenecks.

6) They will work with technology teams to scope out and drive any tech changes that are needed

Above all, we expect program managers to be single threaded owners for their initiatives.

Program Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.

What are we really looking for?

• You should be very analytical and be able to justify your decisions and approaches with data
• You should be able to deal with a high degree of ambiguity
• You should be able to take a complex problem and break it down to smaller digestible chunks
• You should be able to define a logical and step by step approach to achieving assigned goals
• You should be comfortable with processes and process design/analysis
• You should have the ability to influence without authority and do so by using data and facts
• You should be able to deal with varied stakeholders and earn their trust
• You are mature and able to function independently with limited guidance
• You should be willing to travel 30% of the time
• Languages proficiency (mandatory) - English. Key job responsibilities The incumbent will own the following - 1) They will be responsible for working with supply chain execution, transportation, FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects 2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives 3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution. 4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis 5) They will liaise across functions to drive their project and help clear issues and bottlenecks. 6) They will work with technology teams to scope out and drive any tech changes that are needed[12:24 PM]About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Basic qualifications

- Bachelor's degree

- Experience in program or project management

- Experience working cross-functionally with tech and non-tech teams

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience defining and executing program requirements and using data and metrics to determine improvements

- Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred qualifications

- Experience creating and improving processes

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks

- Experience in driving end to end delivery, and communicating results to senior leadership

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