{"id":3281681,"url":"https://alion.io/job/amazon-pso-service-engineer-amazon-prime-air","title":"PSO Service Engineer, Amazon Prime Air","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4562,"ghost_share":0,"stale_share":0.89,"repost_share":0.002,"time_to_fill_p50_days":24,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80200,"max":130700,"currency":"USD","period":"year","gross":null,"usd_annual":130700},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-26T16:39:36Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T02:24:49Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Service Engineer to deep-dive system and component investigations for the Prime Air Drone system, driving improved reliability within our ultra-fast drone delivery operations. \nThis role will be responsible for ensuring a high degree of technical reliability within the drone system. You will be managing end-to-end parts field return operations, ensuring components are properly reviewed, documented, and dispositioned in a timely manner. Working closely with design engineering and service engineering staff, you will power a flywheel of continuous improvement in the drone system by engaging directly with actual failure modes and reducing known failure rates.\nThis role is a member of the PA Product Support Organization (PSO) Engineering team, serving as a support engineer focused on determining failure modes and improving fleet reliability. In this position, you will bring a unique perspective informed by system data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field. Your ability to translate reliability data into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.\nThis position may require a deemed export control for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.\nKey job responsibilities\n- Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements \n- Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens \n- Develop and maintain documentation for technical procedures\n- Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers \n- Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners\nAbout the team\nHere at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and-most importantly-safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/tag/drone\nBasic qualifications\n- 2+ years of technical support experience\n- Experience troubleshooting and identifying the root cause of issues\n- Experience working with data and leveraging analytics to make decisions\nPreferred qualifications\n- Experience scripting in modern programming languages\n- Bachelor's degree in a STEM field\n- Experience in robotics design, automation systems development, control systems design, or related product development\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. 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