{"id":3100875,"url":"https://alion.io/job/amazon-robotic-support-engineer-rivr","title":"Robotic Support Engineer, RIVR","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4442,"ghost_share":0,"stale_share":0.891,"repost_share":0.001,"time_to_fill_p50_days":22,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T17:26:40Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T15:49:14Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We are seeking a detail-oriented,and technically skilled engineer for our robot products. This role is primarily responsible for software flashing, functional self-testing, problem diagnosis, documentation, and rework of non-conforming units. Meanwhile, you’re also needed for our Shanghai office’s inventory and tools management. \nWhat you’ll be doing\nRobot Setup & Flashing: Perform flashing, burning, and installation of OS, firmware, and software on end-of-line devices in strict adherence to Work Instructions (WI).\nDiagnostics & Troubleshooting: Identify software failures, hardware alerts, and anomalies. Utilize log tools and serial terminal debug tools to perform root-cause analysis, log fault details, and submit problem reports.\nRobot EoL Testing: Strictly execute EoL test procedures, inspect for mechanical/functional failures, upload data to the cloud, and compile test reports.\nRework & Collaboration: Execute rework on software-related defects (re-flashing, setting restorations, configuration tweaks) and collaborate with HW/SW engineering teams on complex diagnostics.\nBasic qualifications\n- 2+ years of hardware design and validation of components, subsystems and systems experience\n- Bachelor's degree in mechanical engineering, electrical engineering, material science, physics or equivalent\nPreferred qualifications\n- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations\n- Experience with hardware/software integration and real-time systems","description_format":"text","description_chars":1656,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Logistics & Warehouse Robotics","Video Production","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-22T17:26:40Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.626,"p_room":1,"age_days":4,"expected_fill_days":22,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/amazon-robotic-support-engineer-rivr","json_url":"https://alion.io/job/amazon-robotic-support-engineer-rivr.json","meta":{"generated_at":"2026-10-27T19:46:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-robotic-support-engineer-rivr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-robotic-support-engineer-rivr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-robotic-support-engineer-rivr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-robotic-support-engineer-rivr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-robotic-support-engineer-rivr"}]}