{"id":4100715,"url":"https://alion.io/job/amazon-robotics-hardware-support-engineer-robotics-technical-services","title":"Robotics Hardware Support Engineer, Robotics Technical Services","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4525,"ghost_share":0,"stale_share":0.887,"repost_share":0.003,"time_to_fill_p50_days":30,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Robotics","role_family":"Robotics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aurora, United States","Stockton, United States","Las Vegas, United States","Colorado Springs, United States","Sacramento, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":122600,"max":158600,"currency":"USD","period":"year","gross":null,"usd_annual":158600},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Bash","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"PHP","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"Ansible","optional":true},{"name":"Chef","optional":true},{"name":"Configuration Management","optional":true},{"name":"SRE","optional":true}],"status":"live","first_seen_at":"2026-11-11T21:39:47Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T21:39:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Application deadline: Nov 16, 2026\nAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Robotics Technical Services (RTS).\nWe are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The RTS Field Support team provides critical support to internal fulfillment and transportation network customers relying on advanced robotics technology.\nIn this role, you serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems. You will launch new systems, develop preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, and drive continuous improvement initiatives across Amazon's fulfillment network. You will establish standard operating procedures, performance metrics, and feedback mechanisms that enable the RTS team to scale effectively. Working closely with technical support teams and regional support managers, you will build a cohesive organization responsible for the safety, reliability, and performance of emerging robotics technology. This role requires independent judgment and comfort working with ambiguity in a complex, fast-paced, high-throughput environment where multi-tasking is essential.\nA day in the life\nProvide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems\nPartner with site-level RME teams to maximize advanced robotics system performance\nIdentify, analyze, and resolve mechanical and system issues across the RTS product suite\nDesign and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime\nDevelop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems\nCreate escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite\nDesign and lead training sessions and develop training content for on-site RME teams\nDevelop and implement spare parts management systems and processes\nProduce performance reports and provide \"voice of the customer\" feedback to development and support teams\nUp to 50% travel expected\nAbout the team\nYour day begins by reviewing system performance reports for your region. Perhaps the metrics dashboard revealed unusual performance at a facility or spare parts dropped below threshold at a site. You analyze metrics to identify trends and risks, developing de-risking actions for leadership's weekly business review. You troubleshoot with RME technicians via video, walking them through diagnostic procedures. On-site, you conduct hardware audits for new deployments, gathering customer feedback. Afternoons include designing tools, optimizing processes, and coordinating with regional managers on scaling strategies. Throughout, you're the critical link between field technicians and engineering teams.\nBasic qualifications\n- 2+ years of Linux systems administration and/or development experience\n- 1+ years of work in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell experience\n- Bachelor's degree in Computer Science or other technical degree or related experience\n- Knowledge of networking fundamentals\n- Experience working in a 24/7 production environment\n- Experience in Linux systems administration and/or development\n- Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell\nPreferred qualifications\n- 2+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience\n- 1+ years of building scripts, tooling, and automation for large-scale computing environments experience\n- Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems\n- Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration\n- Experience in network capture and systems troubleshooting\n- Experience building scripts, tooling, and automation for large-scale computing environments\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nLos Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, CA, SAN LEANDRO - 122,600.00 - 158,600.00 USD annually\nUSA, CA, Sacramento - 122,600.00 - 163,000.00 USD annually\nUSA, CA, Salinas - 122,600.00 - 163,000.00 USD annually\nUSA, CA, Stockton - 122,600.00 - 163,000.00 USD annually\nUSA, CA, Tracy - 122,600.00 - 163,000.00 USD annually\nUSA, CO, AURORA - 82,400.00 - 144,100.00 USD annually\nUSA, CO, Colorado Springs - 82,400.00 - 144,100.00 USD annually\nUSA, NV, Las Vegas - 82,400.00 - 144,100.00 USD annually","description_format":"text","description_chars":7264,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Cloud Platforms (IaaS & PaaS)","Logistics","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-11-11T21:39:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 23,961 · green card filings: 81","filings_12m":23961,"filings_prev_12m":24161,"green_card_filings_12m":81,"median_offered_wage_usd":161211,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":11998}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-11-12T02:26:01Z"},"pay":{"stated_usd_annual":158600,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-robotics-hardware-support-engineer-robotics-technical-services","json_url":"https://alion.io/job/amazon-robotics-hardware-support-engineer-robotics-technical-services.json","meta":{"generated_at":"2026-11-12T02:26:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5493,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-robotics-hardware-support-engineer-robotics-technical-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-robotics-hardware-support-engineer-robotics-technical-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-robotics-hardware-support-engineer-robotics-technical-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-robotics-hardware-support-engineer-robotics-technical-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-robotics-hardware-support-engineer-robotics-technical-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4100715}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4100715},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}