{"id":4076711,"url":"https://alion.io/job/amazon-senior-manager-human-resources-specialist","title":"Senior Manager, Human Resources Specialist","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4525,"ghost_share":0,"stale_share":0.887,"repost_share":0.003,"time_to_fill_p50_days":30,"computed_at":"2026-11-11T05:49:22Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States","Bellevue, United States","Arlington, United States","Atlanta, United States","Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":164700,"max":222800,"currency":"USD","period":"year","gross":null,"usd_annual":222800},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T15:33:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Why this role exists\nWhen an Amazonian needs time away for their health, a new baby, or a family emergency, the experience we give them lands at the most vulnerable moments of their working life. Our obligation: do not make a hard (or delightful) moment harder. This leader owns that obligation end to end - the whole experience of taking a leave, across every channel the employee and their manager touch, from the first \"I need time\" to the return to work.\nThis role sits inside the single-threaded, obligation-based Leaves model reporting through Business Enablement and Employee Experience. You own the experience obligation; the partner pillar, Business Enablement, owns the data, visibility, defect, and business-case layer. The seam between you is deliberate and defined - the employee never experiences it.\nWhat you own\nThe end-to-end leave experience across channels - the experience employees, managers, and HR partners have across self-service, chat, and HR/manager-assisted support, and the experience of back-office service delivery (owned operationally by Service Operations; you own how it feels, not how it is run). You own what it feels like to navigate a leave end to end. The employee should experience one Leaves function with one answer - never routed between teams, never handed a confusing message at a sensitive moment.\nProactive and reactive communications and content - chat replies, letters, notifications, and in-the-moment messaging. You own whether an employee understands what is happening to them and why. You deliver these experiences through platform and channel capabilities.\nThe experience priorities, and the truth behind them - Leave post-resolution review (PRR), contacts per leave case, self-service and deflection, and the experience of each journey step. You own not just the metrics but the causation behind them: you search for what actually drives the number, separate signal from noise, and are persistent about fixing root causes rather than symptoms.\nAdditionally, you own the experience signal and the standard; the underlying data and system of record sit with Business Enablement, which you consume and inform.\nThe experience standard - you publish the bar for intake, tone, clarity, and resolution that service, product, and compliance design against. Your deliverable is the standard others build to, not an opinion they consult.\nHow you operate - a forward-deployed, AI-native builder\nThis is a non-tech builder role. You and your team are forward-deployed into the employee's actual experience - combining deep customer empathy with the ability to build. You treat customer discovery as the work, not a precursor to it: you spend real time in the lived experiences of employees, managers, and People Experience and Technology (PXT) partners, and you turn what you learn into shipped improvements, working directly with product, tech, service operations, and compliance.\nCustomer-focused first - you start from the employee and the line leader, not the system. You go the extra mile to understand an experience escalation, make it intuitive and customer-centric, and clearly separate what we own from root causes that sit elsewhere - and own the pen to influence dependency prioritization.\nBuild on the platform, don't wait for it - you use the available AI and platform capabilities to make experiences real at speed. You reach for the mechanism before the headcount.\nDomain-builder bench - you lead and grow a team of domain builders: today's deep experts, upskilled to build directly on our tools, immediately shifting how we deliver for our customers.\nRoute signal back - the experience defects you find feed the product and compliance interfaces, so each fix hardens the system that produced it.\nWhat success looks like\nA truly representative, end-to-end measure of the leave experience that matches what the employee, manager, and line PXT actually goes through, not a set of disconnected stage metrics.\nPRR and contacts-per-case moving because root causes are fixed - not because surge capacity is masking them.\nManagers and employees stop being redirected for questions they shouldn't have to ask and answers they should have in the moment.\nA domain-builder team that ships experience improvements directly, in partnership with product and tech.\nWho this is for\nA Senior Manager-level, customer-focused builder who is energized by owning an experience no one has owned whole before; who treats time in the customer's reality as the job; who can hold a clear, humane standard for the most vulnerable moments of working life; and who builds - with AI as the default leverage - rather than admires the problem. You would rather ship an improvement an employee can feel this month than produce a plan about it. You hold the line that the complexity is ours to absorb, never the customer's to broker.\nBasic qualifications\n- Bachelor's degree\n- 7+ years leading employee-experience, CX, or program functions, including people leadership\n- Track record owning an end-to-end customer/employee experience and the metrics behind it\n- Experience shipping improvements in partnership with product/tech teams\n- Fluency building with AI/automation as primary leverage\nPreferred qualifications\n- Experience in leave/benefits, HR, or a regulated employee-facing domain\n- History of setting experience standards that other teams design against\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, GA, Atlanta - 164,700.00 - 222,800.00 USD annually\nUSA, MA, Boston - 164,700.00 - 222,800.00 USD annually\nUSA, TX, Dallas - 164,700.00 - 222,800.00 USD annually\nUSA, VA, Arlington - 164,700.00 - 222,800.00 USD annually\nUSA, WA, Bellevue - 164,700.00 - 222,800.00 USD annually","description_format":"text","description_chars":6946,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":7,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Cloud Platforms (IaaS & PaaS)","Logistics","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-11-11T15:33:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 23,961 · green card filings: 81","filings_12m":23961,"filings_prev_12m":24161,"green_card_filings_12m":81,"median_offered_wage_usd":161211,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":31,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T17:06:30Z"},"pay":{"stated_usd_annual":222800,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-senior-manager-human-resources-specialist","json_url":"https://alion.io/job/amazon-senior-manager-human-resources-specialist.json","meta":{"generated_at":"2026-11-11T17:06:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-senior-manager-human-resources-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-senior-manager-human-resources-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-senior-manager-human-resources-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-senior-manager-human-resources-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-senior-manager-human-resources-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4076711}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4076711},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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