Senior Operations Manager, AMZL

Amazon seeks a Senior Operations Manager, Delivery Station Operations to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost effective way as possible and we are expanding rapidly in Japan.

AMZL Senior Operation Manager, Delivery Station Operations are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities

Responsibilities:

· Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations

· Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan

· Problem-solves for closing gaps between performance and goals

· Will set and clarify requirements and expectations for Operations, Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments/teams

· Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis

· Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)

· Presents operational metrics regularly to the senior leadership team

· Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement

· Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area

· Cultivates strong culture and engagement throughout all levels of the delivery station team

· Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

· Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

A day in the life

※Flex-time schedule is applied to this position though sometimes oversight for night shift is required.

About the team

• Introduction of Last Mile, AMZL Dept.
• Introduction of Operations Jobs
• Introduction of Work Location in Kanto region ◆Meet our team(Video) #Manager at a Delivery Station #AmazonStars #She is Amazon Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Basic qualifications

- Bachelor’s degree or relevant experience

- Business level (reading, writing, speaking) Japanese or English (If Japanese will be the main language to use for business)

- Conversational English

- People Management experience

- Cross-functional project management experience

Preferred qualifications

- 5+ years' experience managing and improving the flow of human, material, and financial resources using various metrics in Manufacturing, Logistics, Retail industry

- Understanding of P/L and experience managing cost

- Management experience (including performance evaluation and development) of 50+ members

- Management of multiple part-timers during peak seasons

- Experience in leading customer-facing business unit focused on delivering excellent customer experience

- Excited about working in a diverse group and contributing to an inclusive culture.

- Available to working weekends and night Degrees in Engineering, Business, or other related fields or MBA

- Ability to prioritize in ever changing environment, good judgement

- Bilingual speaking Japanese and English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.