Senior Program Manager, Business Operations, Customer Logistics Security (CLS)

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven leaders. We are seeking an experienced and strategic leader to own the Business Operations function of our Customer Logistics Security (CLS) organization.

You will own the rhythm of business for CLS, ensuring the right information reaches the right people at the right time so leadership can make better decisions and teams can move quickly. As the Senior Program Manager of CLS Business Operations, you will serve as a strategic partner to the CLS Director and senior leadership, operating across sub-teams to shape organizational strategy and drive execution.

This role owns the development and delivery of short- and long-term business and financial goals, navigating ambiguity to create structure and clarity where none exists. You will manage the full lifecycle of complex, cross-functional initiatives, from problem definition through delivery and iteration, in environments where the business problem and solution may not yet be well-defined. This is a high-impact opportunity within Worldwide Operations, working directly with Directors, VPs, and cross-functional leaders to influence organizational priorities and resource allocation. The position reports directly to the Director, Customer Logistics Security.

Key job responsibilities

• Own the end-to-end business planning and operating cycles, establishing mechanisms and cadences that ensure sub-teams deliver against organizational commitments.
• Define program strategy (mission, vision, tenets) and set objectives that align with broader CLS and Worldwide Operations goals.
• Drive cohesion across sub-teams by creating visibility into current and future initiatives, identifying dependencies, and resolving conflicts in priorities and resources.
• Identify, evaluate, and drive new strategic partnership opportunities that expand the organization's impact across CLS and broader security functions.
• Identify and drive cost reduction and efficiency opportunities, quantifying impact and building the business case for resource reallocation.
• Own and drive the cadence of MBR/QBR mechanisms, defining the narrative, ensuring data integrity, and driving actionable outcomes after every review.
• Deliver data-driven insights and recommendations to senior leadership, translating operational metrics into strategic implications and clear recommended actions.
• Drive organizational communications programs, including all-hands meetings, newsletters, and internal updates, that keep teams informed, aligned, and connected to the CLS mission.
• Streamline or eliminate redundant processes; when you see a missing process, a broken handoff, or a reporting blind spot, take ownership of fixing it.
• Build and maintain dashboards and scorecards that give leadership clear visibility into organizational performance, tracking progress against goals, surfacing risks early, and ensuring data is accurate and actionable.
• Measure and communicate performance against organizational goals, surfacing risks and opportunities to senior leadership with recommended actions.
• Build mechanisms for continuous improvement, using data to identify patterns and drive systemic operational enhancements across the organization. About the team Customer Logistics Security (CLS) is responsible for protecting Amazon's customer logistics network, its people, technology, and its operations. We enable the Amazon worldwide operations, including Grocery and Prime Air to securely deliver at speed. Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's operations and logistics programs. We offer talented professionals the chance to accelerate their careers with opportunities to build experience across security and Worldwide Operations.

Basic qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience defining program requirements and using data and metrics to determine improvements

- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules

Preferred qualifications

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Experience in complex problem solving, and working in a tight schedule environment

- Experience implementing repeatable processes and driving automation or standardization

- Experience in information security and compliance

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually