{"id":2784423,"url":"https://alion.io/job/amazon-senior-technical-program-manager-relay-central-tts","title":"Senior Technical Program Manager, Relay Central (TTS)","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":83,"open_postings":4410,"ghost_share":0,"stale_share":0.889,"repost_share":0.001,"time_to_fill_p50_days":16,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":42},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-05-12T00:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-20T14:47:05Z","board_verified":true,"closed_at":null,"days_open":161,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":161},"description":"If you are looking for an opportunity to solve deep technical problems and drive large-scale cross-functional initiatives in a fast-paced environment working with smart, passionate engineers and business leaders, this might be the role for you.\nWithin the Transportation Technology and Services organization, Relay Central delivers a seamless, intelligent, and trusted foundation that empowers Amazon’s middle mile carriers to thrive in a fast-moving, complex environment. We believe that great products and experiences should enable carriers to focus on what matters most - safety, reliability, operational excellence, and growing their business with Amazon.\nRelay Central’s mission is to help carriers succeed while insisting on the highest standards across safety, compliance, trust, and delivery quality. We are building the systems, experiences, and operational mechanisms that simplify complexity, reduce friction, and create confidence for carriers operating within Amazon’s transportation network.\nBy unifying essential capabilities into one cohesive experience, we enable smooth onboarding, effective trip management, trusted operational support, and engaging loyalty experiences. Our vision is to become the trusted control tower for carriers - delivering the right insights, tools, and intelligent experiences that unlock carrier potential and help shape the future of transportation.\nOur team is actively seeking motivated and multi-talented individuals who are passionate about reinventing and transforming transportation and logistics operations while maintaining a relentless focus on customer trust and operational excellence.\nAs a Senior Technical Program Manager, you will lead complex, cross-functional programs that power the Relay Central platform and carrier experience. You will partner closely with engineering, product, operations, and business stakeholders to deliver scalable solutions that improve carrier success while upholding Amazon’s high bar for quality, reliability, and customer trust.\nYou will own roadmap planning, dependency management, execution mechanisms, and delivery for strategic initiatives spanning multiple teams and organizations. This role requires strong technical depth, excellent judgment, and the ability to influence across organizations. You should be a self-starter with a bias for action who can balance long-term vision with operational rigor in highly ambiguous environments.\nSuccessful candidates will have a proven track record of driving large-scale technical programs, simplifying complex problems, and delivering measurable business impact while maintaining high standards in execution.\nKey job responsibilities\nLead large-scale technical programs and strategic initiatives across Relay Central and partner organizations\nDrive initiatives that improve carrier experience, operational efficiency, platform scalability, and trust\nPartner with engineering teams to design simple, scalable, and sustainable solutions to complex business and technical challenges\nEstablish mechanisms that raise the bar on execution, operational excellence, and delivery quality\nDrive roadmap planning, execution tracking, dependency management, and release coordination across multiple teams\nWork backwards from carrier and business needs to influence product and technical direction\nIdentify risks proactively and drive alignment across technical and non-technical stakeholders\nCommunicate program status, risks, and trade-offs clearly to senior leadership and partner teams\nUse data-driven decision making to improve customer outcomes and operational performance\nHelp build a culture of ownership, continuous improvement, and high standards across teams\nProfessional traits that are not unique to this position, but necessary for Amazon leaders\nExhibits excellent judgment\nEarns trust across technical and business teams\nHas relentlessly high standards and insists on operational excellence\nIs able to dive deep and stay connected to both business and technical details\nThinks strategically while maintaining strong execution focus\nDemonstrates strong ownership and bias for action\nHas passion and conviction and the ability to inspire others\nThinks big while remaining customer obsessed\nBasic Qualifications\nBachelor’s degree in Computer Science, Engineering, or related technical discipline\n3+ years of technical program management experience working directly with software engineering teams\nExperience managing large-scale cross-functional technical programs\nExperience driving roadmap strategy, execution planning, and release coordination\nExperience working with distributed systems and scalable software architectures\nExcellent written and verbal communication skills\nExperience that will make you successful in this role\nStrong technical depth with the ability to engage deeply with engineers and architects\nProven track record of delivering complex technical initiatives in fast-paced environments\nAbility to influence across organizations and align diverse stakeholders toward common goals\nExperience defining mechanisms and processes that improve execution at scale\nStrong analytical and problem-solving skills with attention to detail\nAbility to balance strategic thinking with operational execution\nPassion for improving customer and carrier experiences through technology and operational excellence\nExperience in transportation, logistics, marketplace, or operational technology domains is a plus\nExceptional customer focus and ability to translate business needs into scalable technical solutions\nBasic qualifications\n- 5+ years of technical product or program management experience\n- 7+ years of working directly with engineering teams experience\n- 3+ years of software development experience\n- 5+ years of technical program management working directly with software engineering teams experience\n- Experience managing programs across cross functional teams, building processes and coordinating release schedules\nPreferred qualifications\n- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience\n- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules\n- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","description_format":"text","description_chars":6838,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Advertising","Logistics","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-17T13:46:31Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.152,"p_room":0.28,"age_days":161,"expected_fill_days":16,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/amazon-senior-technical-program-manager-relay-central-tts","json_url":"https://alion.io/job/amazon-senior-technical-program-manager-relay-central-tts.json","meta":{"generated_at":"2026-10-20T18:21:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-senior-technical-program-manager-relay-central-tts"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-senior-technical-program-manager-relay-central-tts"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-senior-technical-program-manager-relay-central-tts"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-senior-technical-program-manager-relay-central-tts\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-senior-technical-program-manager-relay-central-tts"}]}