Software Development Engineer, Amazon Connect Telecom Engineering

As part of the AWS Applied AI Solutions organization, our vision is to provide business applications leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' success through delivery of intuitive and differentiated technology solutions which solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

The Connect Telecom Engineering team is responsible for provisioning and maintaining connectivity to global telecom carriers, managing the backend telecom infrastructure, and troubleshooting customer issues related to telephony. Our team owns the Session Border Controller (SBC) service used to route calls between Amazon Connect and telecom carriers, ensuring reliable delivery of voice services and telecommunications systems that connect millions of customer interactions worldwide.

We have a rapidly growing customer base and an exciting charter that includes solving highly complex engineering and algorithmic problems in the telephony domain. We are looking for a passionate and talented Software Development Engineer to join us to innovate on the telecom infrastructure that powers Amazon Connect's voice capabilities. The position represents a rare opportunity to be part of a fast-growing business and help shape the technology and product as we grow. You will play a crucial role in developing next-generation telecom systems, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.

Amazon Connect Customer is an agentic solution that helps enterprises deliver exceptional customer experiences at every touchpoint. Amazon Connect Customer's underlying telephony provides superior reliability, quality, and cost-effectiveness through connections to 40+ carriers on the AWS global backbone. Through this network, customers access inbound number coverage across 160 countries, in-country outbound calling in 60+ countries, and international dialing for 200+ countries, eliminating the need to manage legacy dependencies like separate carrier contracts, on-premises session border controllers, or per-trunk capacity planning. Amazon Connect Telephony is the target end-state architecture for all deployments and natively supports instance-to-instance transfer, shared trunking, and external voice transfer to accommodate complex migrations.

Key job responsibilities

As a developer on our team, you'll own code end-to-end from design to development, and work closely with technical leaders within the team and across AWS. You'll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technologies involving SIP/VoIP, modern web services, SOA, NoSQL databases, and distributed systems at scale.

A day in the life

1. Evaluate design decisions that make telecom systems secure, scalable, fault-tolerant, and highly available with low latency.

2. Implement software solutions for carrier connectivity, call routing, and telecom infrastructure automation.

3. Improve the operational excellence of the services the team owns, including the SBC platform and carrier management systems.

4. Provide cross-team impact by mentoring others, participating in operations, design reviews, document reviews, and contributing to team/org goals.

About the team

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

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Basic qualifications

- 3+ years of non-internship professional software development experience

- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- 1+ years of software development engineer or related occupational experience

- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience

- 1+ years of Object Oriented Design experience

- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

- Experience programming with at least one software programming language

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 165,200.00 - 223,600.00 USD annually