{"id":4100721,"url":"https://alion.io/job/amazon-software-development-engineer-customer-experience-and-business-trends-6","title":"Software Development Engineer, Customer Experience and Business Trends","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4525,"ghost_share":0,"stale_share":0.887,"repost_share":0.003,"time_to_fill_p50_days":30,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Vision","optional":false}],"status":"live","first_seen_at":"2026-11-11T21:39:47Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T21:39:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Amazon Customer Experience and Business Trends (CXBT) is looking for a talented Software Development Engineer (SDE) to build innovative solutions that drive deeper Customer Experience (CX) insights and faster CX improvements across Amazon.\nAs an SDE, you will contribute to a variety of high-impact initiatives that empower our partners. These initiatives include generating data-driven insights through personalized business applications and data infrastructure enhancements, creating seamless workflow experiences by improving our core platform and developing streamlined stakeholder interactions, and cultivating compliance-first solutions that implement robust access controls and raise the bar on security and data governance.\nKey job responsibilities\n- Lead and participate in the full development life-cycle, including design, development, and implementation of code, tools, and scripts for one or more systems.\n- Engage in full-stack development, designing and building scalable, robust web applications and services that enhance the overall customer experience.\n- Develop and integrate Generative AI (GenAI) solutions to create intelligent, personalized customer interactions and automate complex processes.\n- Innovate and improve processes to enhance key business outputs and drive continuous improvement.\n- Work closely with program managers, designers, and other stakeholders to rapidly deliver high-quality, customer-centric solutions.\n- Leverage your strong coding skills, technical depth, and passion for solving complex problems.\nAbout the team\nCustomer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).\nOur approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.\nBasic qualifications\n- 3+ years of non-internship professional software development experience\n- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience\n- Experience programming with at least one software programming language\nPreferred qualifications\n- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience\n- Bachelor's degree in computer science or equivalent\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. 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