{"id":4065020,"url":"https://alion.io/job/amazon-software-development-manager-amazon-customer-service-2","title":"Software Development Manager, Amazon Customer Service","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4525,"ghost_share":0,"stale_share":0.887,"repost_share":0.003,"time_to_fill_p50_days":30,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":184900,"max":250200,"currency":"USD","period":"year","gross":null,"usd_annual":250200},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"NLP","optional":false}],"status":"live","first_seen_at":"2026-11-11T10:45:15Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T10:45:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Data Intelligence (DI) team is a new function within Amazon Customer Service (CS). We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), ML, Ontology, and Natural Language Processing (NLP) to customer service associate experiences and foundational technologies.\nThis is a Software Development Manager role within the CS DI organization, leading software development for AI/ML development platform - a domain that enables AI teams across CS to build, test, deploy, and operate production AI agents and models safely and at speed, bridging the gap between raw data, ML models, and production-grade agentic applications.\nThe role focuses on three key areas:\n- AI/ML platform infrastructure: Developing the compute, orchestration, and runtime layers that power CS's production AI agents - including model serving, agent frameworks, and secure tooling that gives agents authenticated access to enterprise data and systems.\n- Developer experience & tooling: Developing the internal developer platform that enables science and engineering teams to move from prototype to production - including evaluation pipelines, experimentation frameworks, observability, and CI/CD for AI workloads.\n- Security, compliance & operational excellence: Developing solutions to drive certification, identity propagation, data governance, and operational rigor across the platform - ensuring AI systems meet Amazon's security bar while maintaining development velocity.\nKey job responsibilities\n- Define the technical strategy and establish the long-term vision for the technical foundation of Data Intelligence team.\n- Partner with leaders across multiple functions including science, product, data engineering, and BIE. Influence technical direction beyond your immediate team.\n- Collaborate with other engineering leaders in the org to drive the technical innovation of our technical foundation.\n- Develop high-performing team through hiring, mentoring and retaining top talents.\n- Drive operational and engineering excellence with setting high standards for security, quality and engineering best practice.\nBasic qualifications\n- 2+ years of engineering team management experience\n- 7+ years of working directly within engineering teams experience\n- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience\n- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations\n- Experience partnering with product or program management teams\nPreferred qualifications\n- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy\n- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, WA, Seattle - 184,900.00 - 250,200.00 USD annually","description_format":"text","description_chars":4517,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Cloud Platforms (IaaS & PaaS)","Logistics","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-11-11T10:45:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 23,961 · green card filings: 81","filings_12m":23961,"filings_prev_12m":24161,"green_card_filings_12m":81,"median_offered_wage_usd":161211,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-11T11:33:26Z"},"pay":{"stated_usd_annual":250200,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-software-development-manager-amazon-customer-service-2","json_url":"https://alion.io/job/amazon-software-development-manager-amazon-customer-service-2.json","meta":{"generated_at":"2026-11-11T11:33:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-software-development-manager-amazon-customer-service-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-software-development-manager-amazon-customer-service-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-software-development-manager-amazon-customer-service-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-software-development-manager-amazon-customer-service-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-software-development-manager-amazon-customer-service-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4065020}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4065020},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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