Sr. Business Development Manager, Delivery Services Partner (DSP)

Amazon is seeking a Business Development Manager to join our Delivery Service Partner (DSP) business. This is a unique opportunity to own new Partner Acquisition for Last Mile Logistics in South Africa, based in Cape Town. You will collaborate with various internal teams to create, innovate and transform our processes to launch and expand logistics partnerships. As a Business Development Manager (BDM), you source, vet, and guide candidates who apply to our Delivery Service Partner (DSP) program, a diverse network of independent small business owners who facilitate deliveries on behalf of Amazon Logistics. This role will require some travel, as it is part of the Middle East, Africa, and Turkiye (MEATR) region.

Key job responsibilities

A BDM owns the recruitment funnel and partners with DSP candidates through all stages of their journey as they apply to launch and scale new businesses in one of the fastest growing networks in the world. The BDM oversees a regional candidate acquisition pipeline and is accountable for leading candidate outreach, ensuring quality candidate vetting, and driving ongoing engagement with candidates preparing to join the DSP program. The successful candidate will demonstrate an ability to identify high-quality owner operators to join the program, using data to drive decisions to analyze their regional capacity needs and pipelines, building and bolstering process to ensure that recruitment and engagement can be applied consistently, and ensuring quality candidates are matched to the right logistic opportunities. The right candidate will serve as both trusted advisor of candidates and an ambassador for Amazon. A BDM will collaborate with an integrated internal team of Operations leaders, Program Managers, and Compliance teams to ensure we identify highly qualified candidates to join the network. The BDM is also accountable for developing and maintaining external longer-term relationships within the business communities from which we source DSP talent and nurturing talent from within our existing DSP community.

A day in the life

- Developing recruiting and placement strategy to identify DSP prospects to meet logistics growth plans in market.

- Overseeing the entire candidate journey, from sourcing, to interviewing and business launch, and driving improvements that lead to higher-quality candidate outcomes.

- Coaching and consulting with DSP owner candidates on program expectations, business plan best practices, operational requirements, and safety.

- Collaborating cross-functionally with internal partners including regional Delivery Partner Management Team (DPM) and operations teams to ensure we are adding high-quality DSPs to the program, leveraging insights to refine DSP selection and on-boarding DSPs to launch phase.

- Driving engagement, education, and support of the DSP owner candidates who have earned a position within the program.

- Evolving candidate and stakeholder experience through continual process improvements.

- Developing relationships with key industry and corporate partners as well as professional associations as part of being a strong regional ambassador for the DSP program and Amazon.

- Traveling to support candidate recruitment and experience (approximately 10 days/month); but Candidate should be flexible with hours and travel to support the portfolio of assigned DSP candidates as needed.

About the team

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. We partner with a network of DSPs to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our DSPs ensure that millions of packages reach their final destination as efficiently as possible. To meet this goal, Amazon Logistics is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us make history!

Basic qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

- Bachelor's degree

Preferred qualifications

- 5+ years of communicating with and presenting to executive and senior audiences experience

- Knowledge of general AI tools

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.