Sr. Hardware Technical Program Manager, Product Sustaining, Ring & Blink Devices (L6)

Ring & Blink Products & Delivery Org is seeking a Sr. Technical Program Manager to join our Product Sustaining team. You will own end-to-end program execution for sustaining hardware initiatives across Ring and Blink's mass production devices - from post-ramp through end-of-life. This includes leading engineering changes, second-source qualifications, cost-down programs, new SKU development, and technical/operational issue resolution across global cross-functional teams, Contract Manufacturers (CMs), and 3rd-party labs to ensure long-term product quality, supply resilience, and customer experience.

At Ring/Blink, Sr. TPMs operate with AI-native fluency - using AI tools as a core part of how you plan, execute, communicate, and deliver. You will set AI-native standards for the sustaining function, build reusable workflows the team adopts, and measure success by customer impact. You own every output you ship, AI-assisted or not.

The ideal candidate brings experience leading complex hardware sustaining programs, navigating system and supply trade-offs, and driving continuous improvement - while leveraging AI to multiply team effectiveness.

Key job responsibilities

- Program Ownership: Own end-to-end sustaining program management for Ring/Blink devices - from mass production through EOL. Manage multiple concurrent programs across the portfolio.

- Cross-Functional Execution: Lead Engineering, Operations, Quality, Supply Chain, and CMs through engineering changes, PRQ, 2nd-source qualifications, and new SKU development. Build schedules, track milestones, and ensure on-time delivery aligned to business priorities.

- Engineering Change & 2nd-Source: Facilitate intake reviews and impact assessments. Drive 2nd-source programs end-to-end - datasheet comparison, test plan development, production validation, and cut-in monitoring - to strengthen supply resilience.

- Supply Risk & Cost-Down: Proactively mitigate material risks (shortages, EOL, single-source exposure). Drive cost-down through component re-selection, process optimization, and alternate qualification to prevent line-down.

- Quality & Field Performance: Monitor field metrics (returns, failure rates, complaints); drive root-cause analysis and corrective actions. Close the loop from field failures back to engineering and suppliers for systemic improvement.

- Stakeholder Communication: Deliver concise program health updates to leadership. Mentor junior TPMs; drive process and tooling improvements that raise team execution standards.

- AI-Native Practice: Design workflows with AI embedded from the start - automated status generation, risk detection, and reusable tooling (reports, scorecards, issue pipelines) the team adopts. Develop expertise in at least one AI domain relevant to TPM work.

A day in the life

You manage 5-8 concurrent sustaining programs across the Ring/Blink portfolio. In a typical week you're reviewing AI-flagged supply risk alerts, driving a 2nd-source PRQ test plan with your engineering counterpart, coordinating with Operation team on a component shortage mitigation, leading an intake review for a new cost-down request, and reviewing the auto-generated sustaining portfolio dashboard before your leadership read-out. You balance reactive issue resolution with proactive quality and cost improvement - and you're continuously building AI workflows that automate the routine so you and the team can focus on decisions, strategy, and customer impact.

About the team

The Ring & Blink Product Sustaining HW TPM team ensures that our shipped devices continue to deliver high-quality performance throughout their lifecycle. We manage engineering changes, qualify alternate components, drive cost optimization, and resolve field quality issues across the full Ring and Blink device portfolio - cameras and video doorbells. Our team operates in Taipei, working closely with engineering in the US and Taiwan, CMs across Asia, and cross-functional partners globally.

Basic qualifications

- 7+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- Experience coordinating with contract manufacturers or ODMs in Asia

- Strong communication skills in English & Chinese

Preferred qualifications

- Bachelor's degree in engineering, computer science or equivalent

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience with IP cameras, video doorbells, IoT devices, or similar connected consumer products

- Experience driving cost-down initiatives (component re-selection, process optimization, supplier negotiation)

- Experience building AI-assisted automations or workflows adopted by a team (automated reporting, data pipelines, supply risk monitors)

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