Sr. Operations Manager

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our SAT2 building in San Marcos, TX, you'll be at the helm of a high-performing robotics fulfillment center that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.

What You'll Do

Own the operation - Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).

Lead and develop leaders - Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.

Drive continuous improvement - Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.

Deliver a world-class customer experience - Ensure safety, quality, and performance standards are met or exceeded every single day.

Collaborate cross-functionally - Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure support and resources for projects and initiatives in your area, as well as providing needed support and resources for other staff initiatives.

Cultivate ideas - Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the functional area.

Share best practices - Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this Hands-On Leadership Role

Lift and move totes up to 49 pounds each

Regular bending, lifting, stretching and reaching both below the waist and above the head

Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

Continual standing and/or walking an average of 5 miles daily

Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned

Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Fun Facts About This Location

SAT2 is an 855,000-square-foot Amazon Robotics (AR) Sortable Fulfillment Center is roughly the size of 14 football fields, where associates work alongside robots to pick, pack, and ship items smaller than a conventional microwave to millions of customers every day

Located at 1401 E McCarty Ln in San Marcos, TX, SAT2 sits on the I-35 corridor between Austin and San Antonio, making it a strategic logistics hub with easy access to two major metro areas

SAT2 launched in August 2016 as one of the earliest AR sortable FCs in the region, and has grown into a key node in Amazon's fulfillment network serving Central Texas and beyond

SAT2 offers public fulfillment center tours where visitors can see Amazon Robotics in action, with associates working alongside robots to pick, pack, and ship items

San Marcos is home to Texas State University, the state's fifth-largest university with more than 38,000 students, and was named the fastest-growing city in the United States by the U.S. Census Bureau in both 2013 and 2014

Founded on the banks of the crystal-clear San Marcos River, the area is thought to be among the oldest continuously inhabited sites in the Americas, with evidence of human habitation dating back over 12,000 years

The San Marcos River, fed by natural springs from the Edwards Aquifer, maintains a constant 72°F year-round and is a beloved destination for tubing, swimming, kayaking, and stand-up paddleboarding - and is home to several rare and endangered species, including the Texas blind salamander

The legendary Cheatham Street Warehouse in San Marcos helped launch the careers of country music icons George Strait and Stevie Ray Vaughan, and the city's unique downtown square features live music venues, restaurants, and murals earning it the nickname "San Marvelous"

San Marcos is home to the San Marcos Premium Outlets and Tanger Outlets, one of the largest outlet shopping destinations in the country, drawing millions of visitors each year

Numerous films and TV shows have been shot in San Marcos, including Boyhood, Friday Night Lights, Everybody Wants Some!!, and Idiocracy

Outdoor enthusiasts enjoy the Purgatory Creek Natural Area trail system for hiking and mountain biking, Wonder Cave for underground exploration, and proximity to the Texas Hill Country's scenic wineries, rivers, and state parks

Basic qualifications

- Bachelor's degree or equivalent

- Work flexible hours as business demands, including overnight, weekends and holidays

- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment

- Prior experience with performance metrics, process improvement and Lean techniques

- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred qualifications

- Ability to handle changing priorities and use good judgment in stressful situations

- Interest in long-term career development through assignments in multiple FCs across the nation

- Experience with a contingent workforce during peak seasons

- Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, San Marcos - 135,000.00 - 182,700.00 USD annually