Sr. Operations Manager

Description

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our ELP1 building in El Paso, TX, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.

What You'll Do

Own the operation - Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).

Lead and develop leaders - Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.

Drive continuous improvement - Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.

Deliver a world-class customer experience - Ensure safety, quality, and performance standards are met or exceeded every single day.

Collaborate cross-functionally - Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.

Cultivate ideas - Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.

Share best practices - Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this Hands-On Leadership Role

Lift and move totes up to 49 pounds each

Regular bending, lifting, stretching and reaching both below the waist and above the head

Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

Continual standing and/or walking an average of 5 miles daily

Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned

Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Fun Facts About This Location

ELP1 is an Amazon Robotics (AR) Sortable Fulfillment Center located in El Paso, TX a unique, bilingual border city and the largest city on the U.S.-Mexico border

El Paso is one of the safest large cities in the United States, consistently ranking among the top for low crime rates

Situated in the Chihuahuan Desert at the western tip of Texas, El Paso enjoys over 300 days of sunshine per year earning it the nickname "Sun City"

Just minutes from the Franklin Mountains State Park, the largest urban park in the contiguous U.S., offering over 100 miles of hiking and mountain biking trails with stunning desert panoramas

Rich cultural heritage: El Paso blends Southwestern, Mexican, and Native American influences, with world-class Tex-Mex cuisine, historic missions dating back to the 1600s, and a thriving arts district downtown

Outdoor recreation: The area offers access to Hueco Tanks State Park, a world-renowned rock climbing destination, as well as the Rio Grande for kayaking and the nearby Guadalupe Mountains National Park

Year-round activities: Hiking, rock climbing, mountain biking, stargazing in some of the darkest skies in Texas, and community events including the Sun City Music Festival and Fiesta de las Flores

Basic qualifications

- Bachelor's degree or equivalent

- Work flexible hours as business demands, including overnight, weekends and holidays

- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment

- Prior experience with performance metrics, process improvement and Lean techniques

- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred qualifications

- Ability to handle changing priorities and use good judgment in stressful situations

- Interest in long-term career development through assignments in multiple FCs across the nation

- Experience with a contingent workforce during peak seasons

- Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, El Paso - 121,500.00 - 164,400.00 USD annually