Sr. Operations Manager

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our FTW6 building in Coppell, TX, you'll be at the helm of one of the largest and most advanced robotics fulfillment centers in the Amazon network - delivering for millions of customers every day from the heart of the Dallas-Fort Worth metroplex. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.

What You'll Do

Own the operation - Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).

Lead and develop leaders - Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.

Drive continuous improvement - Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.

Deliver a world-class customer experience - Ensure safety, quality, and performance standards are met or exceeded every single day.

Collaborate cross-functionally - Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure support and resources for projects and initiatives in your area, as well as providing needed support and resources for other staff initiatives.

Cultivate ideas - Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the functional area.

Share best practices - Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this Hands-On Leadership Role

Lift and move totes up to 49 pounds each

Regular bending, lifting, stretching and reaching both below the waist and above the head

Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

Continual standing and/or walking an average of 5 miles daily

Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned

Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Fun Facts About This Location

FTW6 is a massive 1 million-square-foot Amazon Robotics (AR) Sortable Atlas Fulfillment Center located at 2601 W. Bethel Road in Coppell, TX when it opened in February 2018, it was the largest Amazon facility in the world

FTW6 employs approximately 2,500 associates who can sort up to 1 million boxes during a single 10-hour shift, operating 24/7 across multiple day and night shifts the facility is designed to support 1.2 million peak-day picks and 1 million peak-day stows, with 4.1 million cubic feet of storage capacity

FTW6 offers free public fulfillment center tours where visitors can see Amazon Robotics in action, with associates working alongside robots to pick, pack, and ship items smaller than a conventional microwave

Coppell is named after George Coppell, a wealthy New York banker born in Liverpool, England, who was heavily involved with the construction of the local railroad line in the 1890s the town was originally called "Gibbs Station" after one of Texas's first lieutenant governors

Coppell was a tiny farming village until DFW Airport opened in 1974, which transformed it into a thriving suburban community it was incorporated in 1955 by a ballot vote of 41 to 1

FTW6 sits right next to Dallas/Fort Worth International Airport one of the busiest airports in the world giving the facility a massive logistics advantage in the heart of the DFW metroplex

Coppell has 612 acres of parks and green spaces across 17 parks, including the Coppell Nature Park a hidden gem with over 60 acres of wooded trails and a Biodiversity Education Center

Coppell ISD is one of the top-rated school districts in Texas, ranked #1 among districts over 10,000 students for Gold Performance Acknowledgments and consistently rated among the best places to live in Dallas

The DFW Metroplex offers world-class entertainment from the Dallas Cowboys (AT&T Stadium), Dallas Mavericks, Texas Rangers, and FC Dallas, to the Dallas Arts District (the largest urban arts district in the U.S.), the Perot Museum of Nature and Science, and the Fort Worth Stockyards

DFW is a foodie paradise with legendary Tex-Mex, world-class barbecue, a booming craft brewery scene, and a diverse international dining landscape from Deep Ellum's eclectic restaurants to Fort Worth's iconic Joe T. Garcia's

Outdoor enthusiasts enjoy proximity to Grapevine Lake, Lewisville Lake, and the Trinity Trails system over 100 miles of paved trails for biking, running, and exploring the North Texas landscape

Basic qualifications

- Bachelor's degree or equivalent, or 2+ years of equivalent experience

- Work flexible hours as business demands, including overnight, weekends and holidays

- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment

- Prior experience with performance metrics, process improvement and Lean techniques

- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred qualifications

- Ability to handle changing priorities and use good judgment in stressful situations

- Interest in long-term career development through assignments in multiple FCs across the nation

- Experience with a contingent workforce during peak seasons

- Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Coppell - 135,000.00 - 182,700.00 USD annually