{"id":2717823,"url":"https://alion.io/job/amazon-sr-operations-manager-cxqo","title":"Sr. Operations Manager, CXQO","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":83,"open_postings":4410,"ghost_share":0,"stale_share":0.889,"repost_share":0.001,"time_to_fill_p50_days":16,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Computer Vision","optional":false},{"name":"Machine Learning","optional":false},{"name":"Sensor Fusion","optional":false}],"status":"live","first_seen_at":"2026-06-23T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T14:47:05Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":119},"description":"As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.\nJust Walk Out (JWO) Technology is a team of entrepreneurial, analytical, and creative builders with innovation at our core. Designed and custom-built by Amazonians, JWO operates with the speed and agility of a start-up while leveraging the scale of Amazon. We use computer vision, sensor fusion, and advanced machine learning to push the boundaries of what is possible in retail technology - enabling customers to shop in engaging, fast, and safe ways.\nOur checkout-free shopping experience automatically detects when products are taken from or returned to shelves, maintaining a real-time virtual cart for each shopper. When a customer finishes shopping, they simply walk out. Shortly after, we charge their account and send a receipt - no lines, no checkout, no friction.\nKey job responsibilities\n1. People Management \nManage the local support operation of the site \nManage a team of Group Managers (L5) and Team Managers (L4) \nResponsible for the overall direction, coordination, and evaluation of the reporting teams\nCarries out supervisory and management responsibilities in accordance with the organization's policies and procedures. 2. Operations and Project Management \nWork with the Country/Site Lead - Operations to determine strategy to achieve overall site/network level goals \nCollaborate with cross-functional teams to innovate and iterate at pace\nCombine deep cross-functional business understanding with a long-term industry wide strategic context for all decision making. Effectively apply best practices to all strategic decisions.\nSolve complex challenges by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality. \nMaintain a complete and thorough understanding of technical systems in a complex CXQO business \nParticipate in business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the business \nOperate with ownership and bias for action in a fast-moving, ambiguous environment\nMaintain strict confidentiality and follow all applicable Amazon policies for securing confidential information. 3. Coaching \nUse coaching to support the teams to achieve business or organizational results related to quality, productivity, compliance, and development \nCoach and support Managers to build a work environment where Associates are engaged and feel a positive sense of achievement about their role in delivering world class service. \nCoach and develop Managers on career paths for internal promotions and job enrichment opportunities. \nEnsure closure and effectiveness of individual coaching feedback sessions, and one-on-ones that focus on customer experience and operational excellence 4. Performance Management \nResponsible for the overall performance and operational delivery of the teams, this will require to work with key stakeholders to review performance trends and opportunities and take action to improve the service level and quality of performance. \nPerform regular 1:1's with each of your Managers; promptly addressing any help required, performance or conduct concerns \nEnsure successful site execution through tracking, reporting and feedback of emerging issues and associate performance and coordinating the response to various escalations. \nUse established processes to identify individual performance gaps and coach associates to meet and exceed expectations. \nActively participates and represents team members in the annual performance review cycle. 5. Develop Talent \nManage the career growth and development of Group Managers/Team Managers by driving focus on Amazon’s Leadership Principles \nHires, manages, and develops high performing teams About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.\nBasic qualifications\n- Bachelor's degree or Advanced Degree\n- 5+ years of operations and people management experience\n- 3+ years of managing managers experience\n- Experience hiring and developing strong talent and building a team\n- Experience with analytical tools and ability to dive deep into metrics and reporting\n- Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment\n- Can travel and relocate as appropriate\nPreferred qualifications\n- Master's degree, or MBA\n- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions\n- Experience prioritizing and managing multiple responsibilities\n- Knowledge of Six Sigma tools and Lean techniques\n- Experience delivering results for large, cross-functional initiatives/projects, or experience communicating results to senior leadership\n- Experience influencing at all levels within an organization, particularly at the executive level\n- Experience equally comfortable building strategic marketing plans and executing at a tactical level\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","description_format":"text","description_chars":7532,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":true,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Robotics AI","Advertising","Logistics","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-16T14:01:19Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.152,"p_room":0.28,"age_days":119,"expected_fill_days":16,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/amazon-sr-operations-manager-cxqo","json_url":"https://alion.io/job/amazon-sr-operations-manager-cxqo.json","meta":{"generated_at":"2026-10-20T17:32:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20127,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-sr-operations-manager-cxqo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-sr-operations-manager-cxqo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-sr-operations-manager-cxqo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-sr-operations-manager-cxqo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-sr-operations-manager-cxqo"}]}