# Sr. Product Manager - Tech, OpsTech Solutions, OTS Delivery Software Engineering (DSE)

Every Amazon package that ships, every grocery order that is fulfilled, and every associate who needs IT help depends on technology our teams keep running. Amazon's OpsTech Solutions (OTS) is the IT operations and infrastructure organization for all of Amazon Worldwide Operations, including Worldwide Grocery Stores (WWGS), delivering reliable technology to more than one million associates and operators across every geography. OTS is transforming from reactive support to proactive, prescriptive, AI-powered service delivery, and ServiceNow is the platform where that work happens. What this role is: You will own the product strategy for the OTS Incident Management Platform (ITSM), the core system of record and orchestration layer for how the organization receives, records, routes, and resolves work. Every requester contact, Service Desk interaction, and Field IT task flows through the incident record you own. You decide what gets built, what gets retired, and how ITSM becomes the foundation that the rest of the OTS product portfolio plugs into. Our team is organized around three questions that apply to every persona we serve: How does someone ask for help? How does the organization re

- **Id**: 4036156
- **Url**: <https://alion.io/job/amazon-sr-product-manager-tech-opstech-solutions-ots-delivery-software-engineering-dse-2>
- **Role**: Product
- **Role family**: Product
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Austin, United States, Nashville, United States, Bellevue, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-11-10T20:17:18Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-12T21:42:51Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 8063
- **Description truncated**: no
- **Benefits**: Health insurance, Parental leave, Restricted stock units
- **Relocation offered**: no
- **Industries**: Advertising, Cloud Platforms (IaaS & PaaS), Logistics, Streaming & OTT Platforms

## Company

- **Id**: 19
- **Name**: Amazon
- **Domain**: amazon.com
- **Url**: <https://alion.io/company/amazon>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Career site

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 4651
- **Ghost share**: 0.001
- **Stale share**: 0.889
- **Repost share**: 0.003
- **Time to fill p50 days**: 31
- **Computed at**: 2026-11-12T10:38:37Z

## Salary

- **Min**: 143700
- **Max**: 194300
- **Currency**: USD
- **Period**: year
- **Usd annual**: 194300

## Technologies

- **AI Agents** — Optional: no
- **Incident Management** — Optional: no
- **ITSM** — Optional: no
- **Service Desk** — Optional: no
- **ServiceNow** — Optional: no
- **Amazon Kinesis** — Optional: yes
- **Amazon Redshift** — Optional: yes
- **Amazon S3** — Optional: yes
- **AWS** — Optional: yes
- **AWS Glue** — Optional: yes
- **AWS Lambda** — Optional: yes
- **IAM** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-10T20:17:18Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 23,961 · green card filings: 81; Filings 12m: 23961

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 31
- **Reasons**: conf:1, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-12T10:38:37Z

## Pay

- **Stated usd annual**: 194300
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.