{"id":1283003,"url":"https://alion.io/job/amazon-sr-product-manager-tech-seller-customer-service","title":"Sr. Product Manager - Tech, Seller Customer Service","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4621,"ghost_share":0,"stale_share":0.891,"repost_share":0.002,"time_to_fill_p50_days":26,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Detroit, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":151200,"max":204600,"currency":"USD","period":"year","gross":null,"usd_annual":204600},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-11-05T11:25:30Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences using Artificial Intelligence? Then we're looking for you! \nAs a Sr. Product Manager - Tech on the Seller Customer Service (CS) team, you will play a pivotal role in providing Selling Partners (SPs) with the tools and insights they need to ensure that Buyers receive satisfying resolutions to their CS inquiries as quickly and efficiently as possible. The successful candidate will be exceptional at working backwards from customer to understand their journey, is skilled at communicating with both technical and business leaders, is capable of managing difficult cross-functional projects/goals, effectively influences across teams, and leveraging data to inform decisions and strategy. Success in this role is defined by delivering experiences that increase customer productivity, delivering concrete business outcomes that accelerate the Amazon flywheel.\nKey job responsibilities\n- Define business goals, develop a roadmap of projects to achieve your goals, identify risks, and develop mitigation strategies.\n- Deliver Three-Year Plans, PRFAQ for new large initiatives, and Business Requirements Documents (BRD) for project requirements.\n- Prioritize and manage the product backlog, balancing short- and long-term goals.\n- Oversee product development, from research and requirements through to launch. \n- Leverage AI/ML technologies to improve knowledge discoverability, accuracy, and personalization. \n- Ensure seamless integration with Amazon's CS ecosystem.\n- Influence senior leaders, peers, stakeholders and effectively communicate updates, vision, and progress. \n- Mentor other product managers and collaborate with engineering, AI/ML, UX, and cross-functional stakeholders.\n- Utilize data analytics to define success metrics and drive decisions. \n- Gather insights from CS interactions and post interaction survey’s to enhance the overall product and delight customers\nAbout the team\nThe Seller Customer Service team's mission within the Selling Partner Services (SPS) organization is to provide Selling Partners (SPs) with the tools and insights they need to operate and grow their businesses, while ensuring that Buyers receive swift and satisfying resolutions to their customer service inquiries. These tools and insights help SPs thrive, empowering them to proactively address customer issues, reduce costs, and scale their businesses.\nBasic qualifications\n- Bachelor's degree\n- Experience owning/driving roadmap strategy and definition\n- Experience with feature delivery and tradeoffs of a product\n- Experience contributing to engineering discussions around technology decisions and strategy related to a product\n- Experience managing technical products or online services\n- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning\nPreferred qualifications\n- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight\n- 5+ years of product or program management, product marketing, business development or technology experience\n- 5+ years of end to end product delivery experience\n- Experience in knowledge management, content management, or AI-driven search solutions\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, MI, Detroit - 151,200.00 - 204,600.00 USD annually","description_format":"text","description_chars":4644,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Cloud Platforms (IaaS & PaaS)","Logistics","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-09-26T03:44:05Z"},{"event":"close","at":"2026-10-09T22:55:14Z"},{"event":"restore","at":"2026-10-15T17:31:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16,768 · green card filings: 56","filings_12m":16768,"filings_prev_12m":16262,"green_card_filings_12m":56,"median_offered_wage_usd":162609,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2064}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.434,"p_room":0.36,"age_days":50,"expected_fill_days":26,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":204600,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-sr-product-manager-tech-seller-customer-service","json_url":"https://alion.io/job/amazon-sr-product-manager-tech-seller-customer-service.json","meta":{"generated_at":"2026-11-05T13:26:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17434,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-sr-product-manager-tech-seller-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-sr-product-manager-tech-seller-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-sr-product-manager-tech-seller-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-sr-product-manager-tech-seller-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-sr-product-manager-tech-seller-customer-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1283003}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1283003},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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