Sr. Program Manager, III

Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Manager who is passionate about process improvements, has strong bias for action and experience leading cross functional and global teams.

Buyer Risk Prevention (BRP) designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.

We are seeking an experienced Manager that will lead the Buyer Compliance, Risk Assessments, and Audits vertical for the Payment Risk organization. Within this role, you will oversee a team of Program and Risk Managers that will support the Suspicious Activity Monitoring (SAM) and Know Your Customer (KYC) verticals for the Gift Card (GC) and Business 2 Business (B2B) cohorts WW. Additionally, you will operate at the intersection of fraud prevention, regulatory compliance, and customer experience. Ensuring Amazon maintains trust and regulatory adherence across global markets for regulated products.

Key job responsibilities

- Define program mission, vision, and objectives while developing clear success criteria and metrics to measure progress and outcomes for the Buyer Compliance Program.

- Drive cross-functional alignment by facilitating discussions with stakeholders across teams and organizations, ensuring crisp decision-making and shared understanding of priorities.

-Manage the non-transactional audit space - scoping, executing, and delivering audit findings with clear recommendations.

-Represent the team in regulatory discussions and external partner engagements as needed.

-Drive the risk assessment program, including defining risk frameworks, identifying gaps, and ensuring appropriate controls are in place. This involves leveraging our launch acceleration risk assessment framework, but also managing manual risk assessments as needed.

- Identify and mitigate risks proactively, solve ambiguous problems, and manage dependencies to keep programs on track and reduce exposure to common failure modes.

- Analyze data to inform program strategy, regularly review metrics for visibility, and communicate progress and recommendations through effective narratives to directors and vice presidents.

- Partner with engineering and business teams to determine project prioritization, streamline processes, and eliminate bottlenecks that slow innovation or degrade the customer experience.

Basic qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred qualifications

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Diego - 115,600.00 - 160,000.00 USD annually