Sr. Tech Infrastructure Program Manager , Amazon Robotics Deployment Engineering

Are you excited by robotics and the latest automation technology? Would you like to be a contributing part of Amazon's exciting growth? Do you like impacting tomorrow - today? Answer yes to any of these and you should be a part of the Robotics Deployment Engineering Team.

As a Robotics Deployment Technical Infrastructure Program Manager III (TIPM III), you will oversee multiple project managers and system engineers as part of a program involved in deploying Amazon Robotics solutions. This includes deployments at both new construction sites and live fulfillment centers. The program manager's role entails tracking project progress, including deliverables, budget, scope, resource constraints, monitoring vendor performance, addressing technical challenges, and handling escalations within the team and partner teams. They will be managing several projects simultaneously throughout the project lifecycle, from planning, through execution to closeout, with project duration ranging from weeks to months. The programs may experience significant growth during deployment cycles. Therefore, the candidate should be capable of scaling with this growth, supporting hiring and development efforts.

The ideal candidate for this role will be proactive and take independent initiative in program management. They should have ability identify opportunities and risks within partner teams. Excellent leadership and communication skills are required for interacting and handling escalations with both internal and external partners and customers. As an Amazonian the candidate must demonstrate independent initiative to identify and solve problems in real time during deployments. They will also drive continuous improvement initiatives to avoid recurrences. This TIPM III position is a leadership role within the deployment team should have a proven track record of successfully leading complex programs, work scopes and making effective decisions.

The Program manager will be responsible in developing new work scopes on a program including, generating RFPs, setting requirements and Service Level Agreements (SLAs) for vendors, managing resource expectations, and tracking hardware status. As a TIPM III, you will own either a full program or a program region. Your responsibility includes, setting standards and maintain quality across your projects. This role will handle highly technical work scopes related to the installation of robotics equipment and addressing project management escalations that may arise during installations at construction sites or live operation warehouses.

This position requires 30-40% travel. Valid US driver’s license required. Travel is required across the United States. International travel opportunities may be available for interested candidates

Critical Skills:

- Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.

- Strong project management skills, including the ability to plan, track, and deliver multiple projects on time and within budget.

- Familiarity in robotics engineering, including knowledge of robotic systems, components, and software.

- Strong bias towards taking independent initiative while reporting these efforts up to their leadership.

- Ability to provide program level reports up to director level leadership.

- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams (within and outside of Amazon Robotics). Strong written communication skills are a must for this role

- Ability to track multiple projects or a portfolio by owning key KPI metrics around on-time delivery, cost, quality, and sustainability, including technical continuous improvement projects and core project responsibilities.

- Ability to oversee and resolve escalations for multiple projects or a portfolio level including quality hand-off, live order testing, site acceptance testing, operational readiness testing, monitoring robotics system performance, etc.

- Strong problem-solving and analytical skills. Ability to deep dive data to root cause portfolio level issues and scale resolution across multiple teams. Candidate should be comfortable making data-based decisions and be prepared to provide data backing to their decisions.

- Ability to develop a combined team of project managers and engineers including skill development, coaching, and performance evaluations.

- Ability to read technical drawings and/or reading CAD models to drive multiple projects or portfolio level technical improvements/resolution.

Key job responsibilities

- TIPM III will be responsible for leading multiple simultaneous projects in a highly cross-functional environment which includes internal customers, external vendors and technology partners.

- This role will strategically direct and deliver projects by providing vision and guidance to a project core team within the framework set by leadership.

- TIPM III will collaborate with Project Managers and System Engineers to navigate project schedules, risks, and roadblocks.

- This role should effectively communicate technical information and concepts to non-technical project stakeholders, such as Construction, MHE, Launch, Supply Chain, and Operations.

- TIPM III will have complete ownership in driving the program to achieve its targets.

- TIPM III will work with leaders in multiple technology areas and should constantly look for ways to improve deployment process, productivity, quality and cost.

A day in the life

You will have quite diverse and dynamic environment, as your responsibilities often span multiple projects, teams, and strategic initiatives. You will have exposure to cross functional teams and leaders across the company. You will have ownership and responsibility for defining and executing processes that deliver both savings and productivity for Amazon. You will have a direct impact on our commitment and delivering results. You will be part of a growing, fast paced, and fun team.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic qualifications

- Bachelor's degree or equivalent qualification in supply chain management, engineering, business management or other relevant field

- 7+ years in maintenance, engineering, or launch readiness-building scalable frameworks, playbooks, and deployment mechanisms across multiple concurrent sites

- 5+ years leading large-scale technical programs with proven thought leadership, business case development, and successful delivery

- Strong project management skills: resource planning, scheduling, prioritization, cross-functional coordination, and managing multiple complex workstreams simultaneously

- Experience in industrial, manufacturing, or warehouse environments

- Proficiency with project management tools

- Willingness to travel up to 30%

Preferred qualifications

- Project Management Professional (PMP) certification

- 10+ years of experience with technical project portfolio management.

- Strong oral and written communication skills in English.

- Understanding of Robotic, Construction, IT, Material Handling Equipment (MHE) infrastructure and service concepts.

- Experience launching facilities with robotics automation in retail, distribution, logistics or similar.

- Large scale Technical project implementation experience.

- Experience working with Global (distributed, virtual) teams preferred.

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, N.Reading - 148,700.00 - 201,200.00 USD annually

USA, TN, Nashville - 141,200.00 - 191,100.00 USD annually

USA, TX, Austin - 148,700.00 - 201,200.00 USD annually

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually