Sr. UX Designer, Amazon Customer Service

Amazon Customer Service is using generative AI to reinvent and reimagine our customer experiences. While we've made great strides in using AI to create smart, personalized, and easy-to-use self-service experiences, we believe we have only scratched the surface. We are looking for a Senior UX Designer who can drive a customer-centered UX design process with the curiosity and creativity needed to revolutionize customer service.

Key job responsibilities

- Contribute to customer service product direction as part of a cross-functional team that includes AI scientists, developers, UX researchers, and product managers.

- Work together to translate complex AI and automation concepts into intuitive, easy-to-use experiences that empower customers to resolve their issues quickly and efficiently.

- Drive innovation by leveraging your deep experience in UX design best practices through every step of the product development process, from observing customers to understand their needs, to meticulously crafting highly polished, intuitive interfaces.

- Confidently engage with executives and stakeholders when presenting the team's work and discussing their feedback.

- Contribute to a healthy, creative, problem-solving culture while helping those around you raise the bar for our customers.

A day in the life

A day in the life of a Senior UX Designer in Amazon Customer Service is fast-paced, highly collaborative, and highly focused on our customers. You will participate in meetings to review and provide feedback on detailed documentation, and lead sessions where you share customer insights, challenges, and the UX solutions you and your team have developed. You will work closely with UX researchers, writers, producers, and other designers, while also collaborating extensively with product managers, developers, and AI scientists to reinvent and reimagine solutions for our customers. And yes, our dog-friendly workplace means you might have some four-legged coworkers.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The team you will be working with is very supportive and understands that growing as a studio means growing as individuals. There are ample opportunities to learn new skills and expand your scope. The studio has a culture that encourages speaking openly and candidly when issues arise. The team works well together and makes time for relationship building - a good sense of humor is always appreciated.

Basic qualifications

- 8+ years of design experience

- Have an available online portfolio

- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax

Preferred qualifications

- Experience applying scrum to visual or UX design processes

- Experience with UX design of complex workflows

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.