{"id":2537326,"url":"https://alion.io/job/amazon-support-engineer-global-solutions-risk-compliance-gsrc","title":"Support Engineer, Global Solutions & Risk Compliance (GSRC)","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":19,"ghost_share":0,"stale_share":0,"repost_share":0.053,"time_to_fill_p50_days":19,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Linux","optional":false},{"name":"Looker","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"ITIL","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-10-14T14:33:42Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T13:25:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. \nWe are seeking a highly skilled Support Engineer to provide advanced technical support for our data analytics platforms, reporting systems, BI tools and applications. This role serves as an escalation point for challenging issues requiring deep technical expertise and problem-solving skills in data analysis and business intelligence solutions\nKey job responsibilities\nServe as the primary escalation point for complex data and technical issues\nMonitor and optimize BI platform performance\nInvestigate and resolve sophisticated problems with data pipelines \nCollaborate with data engineering, analytics and development teams to identify and implement solutions for product issues\nCreate and maintain detailed technical documentation and knowledge base articles\nProvide guidance on best practices for report development\nParticipate in on-call rotations for critical data support needs\nConduct root cause analysis for significant data incidents\nDevelop and implement proactive measures to prevent recurring issues\nContribute to the improvement of BI support processes and procedures\nLiaison between support data engineering, analytics and development teams to ensure effective communication\nSupport data modeling and visualization standards\nTechnical Skills:\nDatabase management and SQL - Query optimization, Data modeling, Performance Tuning\nData visualization tools expertise (e.g., Quicksight, PowerBI, Tableau, Looker etc.)\nETL/ELT process and optimization knowledge - Data pipeline design, Data warehouse concepts, Data quality management\nAdvanced troubleshooting and debugging techniques\nData security and governance best practices - Data access controls, Compliance requirements, Data privacy standards Secondary Technical Skills:\nData and API integrations\nScripting and automation (e.g., PowerShell, Python, Bash)\nNetworking protocols and configurations\nIn-depth knowledge of operating systems (Windows, Linux, macOS)\nBasic qualifications\n- Experience identifying and resolving complex issues\n- Bachelor's degree in Engineering, Data Engineering(DE), Business Intelligence, Analytics, Information Systems or related field\n- 1+ years of experience in BI/technical support roles.\n- Strong understanding of relevant technologies and systems\n- Experience with BI/DE ticketing systems and support processes\n- Excellent problem-solving and analytical skills\n- Strong verbal and written communication abilities\nPreferred qualifications\n- Master's degree in a relevant technical field\n- Industry-recognized certifications (e.g., Quicksight, PowerBI, Tableau, Looker, Snowflake, ITIL, CompTIA, relevant vendor certifications)\n- Knowledge of one or more programming languages\n- Familiarity with cloud technologies (AWS, Azure, GCP)\n- Experience with performance analysis and optimization\n- Experience in a SaaS or enterprise software environment\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","description_format":"text","description_chars":3880,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Cloud Platforms (IaaS & PaaS)","Logistics","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-14T14:33:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/amazon-support-engineer-global-solutions-risk-compliance-gsrc","json_url":"https://alion.io/job/amazon-support-engineer-global-solutions-risk-compliance-gsrc.json","meta":{"generated_at":"2026-10-15T14:13:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21759,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-support-engineer-global-solutions-risk-compliance-gsrc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-support-engineer-global-solutions-risk-compliance-gsrc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-support-engineer-global-solutions-risk-compliance-gsrc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-support-engineer-global-solutions-risk-compliance-gsrc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-support-engineer-global-solutions-risk-compliance-gsrc"}]}