{"id":2477635,"url":"https://alion.io/job/amazon-support-engineer-iii-amazon-robotics-it-service-management","title":"Support Engineer III, Amazon Robotics IT Service Management","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":83,"open_postings":4347,"ghost_share":0,"stale_share":0.886,"repost_share":0.001,"time_to_fill_p50_days":17,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":74700,"max":130700,"currency":"USD","period":"year","gross":null,"usd_annual":130700},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Linux","optional":false},{"name":"DNS","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-13T21:45:59Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T01:40:13Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Are you passionate about building and maintaining the IT infrastructure behind some of the most advanced robotics and manufacturing operations in the world? The Robotics IT Service Management team is looking for a Support Engineer III to help design, implement, and support critical systems across Linux environments, lab buildouts, and manufacturing workflows. This is a hands-on role where you will serve as a technical point of contact for cross-functional partners in R&D, engineering, and operations. With Amazon's robotics program expanding rapidly, this is a compelling time to join a team that goes well beyond traditional IT support. You will troubleshoot complex issues, lead projects from planning through deployment, mentor teammates, and help develop the internal tools your team relies on every day.\nKey job responsibilities\n- Provide white glove, hands on support for end user and manufacturing devices, including laptops and desktops, printers, scanners, and other peripherals\n- Design, implement, and maintain IT infrastructure including Linux systems, networking, and end-user devices, while troubleshooting issues to minimize disruption to manufacturing and lab workflows\n- Lead the physical buildout of robotics innovation labs, translating engineering requirements into procurement, systems design, and deployment plans for high-density compute and GPU environments\n- Serve as a technical escalation point for R&D, engineering, and operations teams, communicating clearly with stakeholders at all levels and representing IT in cross-functional meetings\n- Identify and drive improvements to support tools, documentation, and operational processes, creating new resources where gaps exist and mentoring junior team members on best practices\n- Manage cross-functional IT projects end to end, coordinating with suppliers, tracking progress against timelines, and ensuring change management activities follow established procedures\nA day in the life\nYou might start your morning reviewing overnight alerts and triaging infrastructure requests before heading to the manufacturing floor to deploy new technology. After a standup with your teammates, you spend time pairing with another engineer to troubleshoot a Linux configuration issue, then shift to updating project documentation. Later in the afternoon, you review the open backlog and resolve issues after confirming with the customer.\nAbout the team\nThe Robotics IT Service Management team is a close-knit group of 12 to 14 people responsible for IT support across Amazon's robotics manufacturing, design, and innovation operations worldwide. What sets this team apart is the breadth of what we do: beyond end-user support, we build innovation labs, implement new manufacturing technologies, develop and administer our own internal tools, and partner with networking teams on infrastructure projects. If you want to work where IT directly enables robotics innovation at global scale, this is the team for you.\nBasic qualifications\n- Experience troubleshooting and debugging technical systems\n- 2+ years of technical support experience\n- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in technical support\nPreferred qualifications\n- Knowledge of networking protocols such as HTTP, DNS and TCP/IP\n- Experience with Linux systems administration\n- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, MA, Westboro - 74,700.00 - 130,700.00 USD annually","description_format":"text","description_chars":4975,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Cloud Platforms (IaaS & PaaS)","Logistics","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-13T21:45:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16,768 · green card filings: 56","filings_12m":16768,"filings_prev_12m":16262,"green_card_filings_12m":56,"median_offered_wage_usd":162609,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.598,"p_room":0.9,"age_days":7,"expected_fill_days":17,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":130700,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-support-engineer-iii-amazon-robotics-it-service-management","json_url":"https://alion.io/job/amazon-support-engineer-iii-amazon-robotics-it-service-management.json","meta":{"generated_at":"2026-10-22T01:45:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-support-engineer-iii-amazon-robotics-it-service-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-support-engineer-iii-amazon-robotics-it-service-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-support-engineer-iii-amazon-robotics-it-service-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-support-engineer-iii-amazon-robotics-it-service-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-support-engineer-iii-amazon-robotics-it-service-management"}]}