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They mentor and coach junior support engineers. They assist their manager in maintaining the productivity levels of their team through automation and refinement of processes\nKey job responsibilities\nSome of the key job functions\nProvide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services\nWork on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies\nSoftware deployment support in staging and production environments\nDevelop tools to aid operations and maintenance\nSystem and Support status reporting\nOwnership of support for one or more payment products or components\nCustomer notification and workflow coordination and follow-up to maintain service level agreements\nWork with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set\nBasic qualifications\n- 2+ years of software development, or 2+ years of technical support experience\n- Experience troubleshooting and debugging technical systems\n- Experience in Unix\n- Experience scripting in modern program languages\nPreferred qualifications\n- Knowledge of web services, distributed systems, and web application development\n- Experience troubleshooting & maintaining hardware & software RAID\n- Experience with REST web services, XML, JSON\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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