{"id":3989374,"url":"https://alion.io/job/amazon-support-engineer-iv-amazon-pharmacy-operations","title":"Support Engineer IV , Amazon Pharmacy Operations","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4480,"ghost_share":0,"stale_share":0.885,"repost_share":0.003,"time_to_fill_p50_days":29,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"Self-Healing","optional":false},{"name":"Linux","optional":true},{"name":"Rest API","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-11-09T22:47:10Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T22:47:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Amazon Pharmacy delivers prescriptions safely, accurately, and fast. The business is defined by four things: cost, speed, scale, and patient safety. Our fulfillment network spans central and regional fill, small-format sites, kiosks, and growing automation, and every order is a patient’s prescription.\nThe team is the first line of technical support for that network, 24x7 across multiple shifts. We triage fulfillment issues, work with vendors on robotics and automation hardware problems, and route genuine defects to the right engineering team. The goal goes beyond fixing tickets. By finding the patterns behind recurring issues and the friction on the floor, you will turn manual work into automation and help move the operational metrics: faster order flow, higher throughput, lower cost per unit, and fewer escalations, with no compromise on patient safety.\nKey job responsibilities\nTriage and resolve fulfillment issues from SIM and Trouble Ticket queues within defined SLAs, as part of a 24x7 multi-shift rotation.\nDiagnose problems across Pharmacy fulfillment systems using logs, metrics, dashboards, and data queries, and restore service quickly.\nWork with third-party vendors on robotics and automation hardware incidents: open and track escalations, share diagnostic data, and confirm fixes on site.\nResolve network issues that affect fulfillment, mainly orders routed to the wrong fulfillment center and inventory out-of-stock scenarios.\nRoute genuine defects to the right engineering team with clear reproduction steps, impact, and root-cause data, and follow them through to resolution.\nAnalyze ticket trends to find recurring issues, then write scripts, automated remediation, and self-healing workflows that eliminate them.\nHelp automate site launch readiness and configuration checks for new pharmacy sites and formats.\nBuild and tune monitoring, dashboards, and alarms that catch issues before sites or patients feel them.\nWrite and maintain runbooks, and contribute to Correction of Error (COE) reviews for high-severity incidents. About the team Join as one of the first engineers on Amazon Pharmacy’s new Support Engineering team in Bengaluru. You will help shape how the team works from day one: the runbooks we write, the tools we build, and the issues we automate away first. Early members of a new team have an outsized say in its direction, and the work you do here will show up directly in how Pharmacy fulfillment runs worldwide.\nBasic qualifications\n- 4+ years of software development, or 4+ years of technical support experience\n- Experience scripting in modern program languages\n- Experience troubleshooting and debugging technical systems\n- Experience in agile/scrum or related collaborative workflow\n- Experience troubleshooting and documenting findings\nPreferred qualifications\n- Knowledge of UNIX/Linux operating system\n- Experience analyzing and troubleshooting RESTful web API calls\n- Knowledge of distributed applications/enterprise applications\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","description_format":"text","description_chars":3439,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Advertising","Logistics","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-11-09T22:47:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-09T23:53:03Z"},"pay":null,"html_url":"https://alion.io/job/amazon-support-engineer-iv-amazon-pharmacy-operations","json_url":"https://alion.io/job/amazon-support-engineer-iv-amazon-pharmacy-operations.json","meta":{"generated_at":"2026-11-09T23:53:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14044,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-support-engineer-iv-amazon-pharmacy-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-support-engineer-iv-amazon-pharmacy-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-support-engineer-iv-amazon-pharmacy-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-support-engineer-iv-amazon-pharmacy-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-support-engineer-iv-amazon-pharmacy-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3989374}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3989374},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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