{"id":2677870,"url":"https://alion.io/job/amazon-support-engineer-iv-amz9802461","title":"Support Engineer IV - AMZ9802461","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":87,"open_postings":1872,"ghost_share":0,"stale_share":0.733,"repost_share":0.002,"time_to_fill_p50_days":15,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Detroit, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90400,"max":158200,"currency":"USD","period":"year","gross":null,"usd_annual":158200},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Java","optional":false},{"name":"Perl","optional":false},{"name":"Ruby","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T09:33:23Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"MULTIPLE POSITIONS AVAILABLE\nEmployer: AMAZON.COM SERVICES LLC\nOffered Position: Support Engineer IV\nJob Location: Detroit, Michigan\nJob Number: AMZ9802461\nPosition Responsibilities:\nEnsure availability and performance of Amazon's production environment for applications and services. Support development and release of Selling Partner APIs (SP-APIs) and data products, including developer-facing platform features. Maintain and improve developer UI and user-acceptance testing suites. Manage monitoring and metrics, respond rapidly to API outages, and resolve technical issues reported by sellers and developers. Update, track, and resolve technical challenges. Lead Correction of Error investigations for issues with large customer impact. Fix bugs, enhance code repositories and workflows, and build, test, deploy, and release changes to the production environment. Collaborate with platform and engineering teams to improve real-time monitoring of production system health. Participate in a 24/7 on-call rotation to support customers.\nPosition Requirements:\nBachelor's degree or foreign equivalent degree in Computer Science, Information Science, Engineering, or a related field and two years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) troubleshooting, diagnosing, and fixing static route issues; (2) developing monitoring solutions; (3) performing software maintenance and configuration; (4) working with SQL and at least one of the following programming languages: Perl, Ruby, C/C++, or Java.\nAmazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.\n40 hours / week, 8:00am-5:00pm, Salary Range $90,400/year to $158,200/year.\nAmazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:\nhttps://www.aboutamazon.com/workplace/employee-benefits.#0000\nBasic qualifications\nPosition Requirements:\nBachelor's degree or foreign equivalent degree in Computer Science, Information Science, Engineering, or a related field and two years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) troubleshooting, diagnosing, and fixing static route issues; (2) developing monitoring solutions; (3) performing software maintenance and configuration; (4) working with SQL and at least one of the following programming languages: Perl, Ruby, C/C++, or Java.#0000\nPreferred qualifications\nPlease see job description and the position requirements above.\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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