{"id":3923987,"url":"https://alion.io/job/amazon-support-ops-specialist-german-amazon-freight-2","title":"Support & Ops Specialist German, Amazon Freight","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4480,"ghost_share":0,"stale_share":0.885,"repost_share":0.003,"time_to_fill_p50_days":29,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-08T05:41:33Z","board_verified":false,"closed_at":"2026-11-08T05:41:33Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Providing excellent service every time is part of our mission to become the worlds most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills process improvement initiatives and customer escalations.\nKey job responsibilities\n- Listen closely to customers; understand paraphrase and prioritise customer needs before providing appropriate solutions\n- Communicate with customers using verbal and written communication methods ensuring accuracy and concision.\n- Utilise conflict resolution and decision making skills as applicable to customer demonstrate highly effective listening skills and patience\n- Be aware of and adhere to applicable company policies when dealing with customer interactions\n- Facilitate flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer experience and performance delivery\n- Maintain knowledge of resources and operational procedures\n- Collaborate with team members to strive for continuous improvement\n- Work independently on projects or tasks to identify and resolve issues\nA day in the life\nA Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.\n- 1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience\n- 1 years of customer service or back-office roles in corporate environments experience\n- Speak write and read fluently in English\n- Speak write and read fluently in German\n- Work 40 hours/week and overtime as required\n- Work a flexible schedule/shift/work area including weekends nights and/or holidays\n- Experience working with Microsoft Office tools (Excel Word Outlook etc.)\n- Bachelors degree\n- Experience in a logistics/operations environment\n- Experience in data analysis and reporting\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. 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