{"id":3001510,"url":"https://alion.io/job/amazon-support-ops-specialist-german-amazon-freight","title":"Support & Ops Specialist - German, Amazon Freight","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":83,"open_postings":4485,"ghost_share":0,"stale_share":0.89,"repost_share":0.001,"time_to_fill_p50_days":18,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3140},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-21T12:17:30Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T17:26:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.\nKey job responsibilities\n- Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions\n- Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.\n- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience\n- Be aware of and adhere to applicable company policies when dealing with customer interactions\n- Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery\n- Maintain knowledge of resources and operational procedures\n- Collaborate with team members to strive for continuous improvement\n- Work independently on projects or tasks to identify and resolve issues\nA day in the life\nA Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.\nBasic qualifications\n- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience\n- 1+ years of customer service or back-office roles in corporate environments experience\n- Speak, write, and read fluently in English\n- Speak, write, and read fluently in German\n- Work 40 hours/week, and overtime as required\n- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays\n- Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)\n- Bachelor's degree\nPreferred qualifications\n- Experience in a logistics/operations environment\n- Experience in data analysis and reporting\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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