{"id":3801051,"url":"https://alion.io/job/amazon-team-lead-operations","title":"Team Lead, Operations","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4612,"ghost_share":0,"stale_share":0.888,"repost_share":0.003,"time_to_fill_p50_days":28,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T11:25:30Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T09:26:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun\"\nKey job responsibilities\nEssential Functions\nDefining , building and executing the delivery process from delivery station to customer address\nEnsure enough bandwidth in territorial delivery team to ensure peak time delivery management\nEngage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.\nContinuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.\nAnalysis of the data reports to identify performance bottlenecks and improve performance\nImplement the formal process control and process improvement mechanisms such as Kai zen.\nA day in the life\nA day in the life\nStrong leadership capabilities and people management skills \nAbility to navigate ambiguity and drive clarity for the team in evolving situations.\nAbility to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making\nGood communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.\nStrong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.\nHigh Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.\nAnalytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.\nBasic qualifications\n- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience\n- Speak, write, and read fluently in English\n- Experience with Microsoft Office products and applications\n- Bachelor's degree\n- Experience with Excel\nPreferred qualifications\n- Experience in customer-facing environment, warehousing, logistics or manufacturing\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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