{"id":2640749,"url":"https://alion.io/job/amazon-technical-account-manager-es-emea-isv-2","title":"Technical Account Manager, ES - EMEA - ISV","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":87,"open_postings":1872,"ghost_share":0,"stale_share":0.733,"repost_share":0.002,"time_to_fill_p50_days":15,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":116000,"max_usd":212000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"DynamoDB","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-01T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T22:51:29Z","board_verified":true,"closed_at":null,"days_open":140,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":139},"description":"AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. 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We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.\nWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS?\nAt AWS Enterprise Support we're looking for a Senior Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, and more.\nThis is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.\nAs a Senior TAM you will help craft and execute strategies to drive customer adoption and use of AWS services including EC2, S3, DynamoDB and RDS databases, Lambda, CloudFront CDN, IoT, and many more. 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The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.\nWe are seeking individuals with strong backgrounds in IT operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics, and more.\nThe TAM is our centerpiece of value to our Enterprise Support customers so if you wish to be at the forefront of innovation come join us!\nKey job responsibilities\n:\nYou'll build solutions, provide technical guidance, and advocate for the customer\nEnsure AWS environments remain operationally healthy while reducing cost and complexity\nDevelop trusting relationships with customers, understanding their business needs and technical challenges\nUsing your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management\nConsult with a range of partners from developers through to C-suite executives\nCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers\nWith a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS\nProvide detailed reviews of service disruptions, monthly and quarterly metrics, detailed pre-launch planning\nSolve a variety of problems across different customers as they migrate their workloads to the cloud About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.\nAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.\nWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.\nHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.\nWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.\nBasic qualifications\n- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment\n- Experience in technical engineering\nPreferred qualifications\n- Experience with AWS services or other cloud offerings\n- Experience in internal enterprise or external customer-facing environment as a technical lead\n- Bachelor's degree or equivalent\nAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. 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