{"id":1577107,"url":"https://alion.io/job/amazon-us-field-services-lead-amazon-leo","title":"US Field Services Lead, Amazon Leo","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0,"stale_share":0,"repost_share":0.045,"time_to_fill_p50_days":19,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":147900,"max":200100,"currency":"USD","period":"year","gross":null,"usd_annual":200100},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-01T10:37:14Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T14:33:42Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.\nAmazon Leo is seeking a US Field Services Leader to own the end-to-end professional installation and support experience for residential, business, and government customers across the United States. The ideal candidate brings deep experience launching and scaling Field Operations in telecommunications, satellite, or in-home services environments, with a proven ability to translate subscriber forecasts into operational plans, build high-performing partner networks, and drive measurable improvements in customer experience.\nKey job responsibilities\nLaunch and scale Amazon Leo's professional satellite installation and maintenance network for Residential, Business, and Government customers across the United States, building the operational foundation to deliver fast, reliable connectivity to unserved and underserved communities.\nLead cross-functional coordination across Go-to-Market, Supply Chain, Hardware Engineering, Customer Support, and Product/Program Management to ensure installation readiness, technician enablement, and seamless customer handoffs from order through activation.\nReview subscriber forecasts and demand signals, translate them into regional capacity plans and staffing models, and partner with forward and reverse logistics teams to optimize inventory allocation and fulfillment processes across service territories.\nOwn end-to-end field service performance, including install success rate, SLA adherence, and customer satisfaction, driving continuous improvement through root cause analysis and process optimization.\nBuild scalable mechanisms for delivering an exceptional customer experience, while providing clear visibility to senior leadership on progress, risks, and outcomes. \nServe as the voice of Field Services internally, synthesizing technician and customer feedback to drive changes to tools, training, processes, and products that improve installation quality and efficiency at scale.\nDevelop and manage a multi-year Field Services strategy and roadmap, identifying opportunities to reduce cost, improve speed, and raise the bar on customer experience as the network scales.\nPrepare concise operational readouts, capacity plans, and decision memos for senior leadership, translating complex field dynamics into clear recommendations and tradeoff analyses.\nActively mentor team members and contribute to the development of the broader Amazon Leo Field Services organization. Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.\nBasic qualifications\n- 8+ years of relevant field experience\n- Experience developing operational metrics\n- Experience leading and interacting with cross-functional teams\nPreferred qualifications\n- Bachelor's degree\n- Experience using data and metrics to influence senior leadership and drive organizational change\n- Master's degree or above in business, engineering, operations, supply chain, transportation logistics\n- Experience working with and managing third party vendors\n- Experience with Field Services Management (FSM) platforms and workforce scheduling tools\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, WA, BELLEVUE - 147,900.00 - 200,100.00 USD annually","description_format":"text","description_chars":4939,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Cloud Platforms (IaaS & PaaS)","Logistics","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-10-01T10:37:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16,768 · green card filings: 56","filings_12m":16768,"filings_prev_12m":16262,"green_card_filings_12m":56,"median_offered_wage_usd":162609,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.774,"p_room":0.9,"age_days":12,"expected_fill_days":19,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":200100,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-us-field-services-lead-amazon-leo","json_url":"https://alion.io/job/amazon-us-field-services-lead-amazon-leo.json","meta":{"generated_at":"2026-10-14T16:27:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20983,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-us-field-services-lead-amazon-leo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-us-field-services-lead-amazon-leo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-us-field-services-lead-amazon-leo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-us-field-services-lead-amazon-leo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-us-field-services-lead-amazon-leo"}]}