{"id":1498874,"url":"https://alion.io/job/ambaflex-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":669088,"name":"AmbaFlex","domain":"ambaflex.com","url":"https://alion.io/company/ambaflex","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T18:38:41Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-11T20:25:55Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Customer Service Coordinator Level 1\nDue to growth and investment in our people we are currently looking for a highly motivated, customer support focused, organized individual who thrives in a fast-paced environment to join the AmbaFlex Customer Service team!\nIn this hands-on position you will:\nHandle incoming requests to the customer support team (frontoffice work) within set KPI’s\n\nHandle low level technical complaints and queries\n\nCase management\n\nWork preperation (4M) service jobs\n\nSimple machine inspections and health checks\n\nSimple installation/integration requests\n\nProvide fully detailed pre-visit checklist\n\nTimely and correctly processing, checking, and closing requests and orders.\n\nTravel arrangements for field service technicians as required.\n\nMaintain the field service schedule as required.\n\nOn planned schedule, standby for helpdesk support outside office hours.\n\nWork cost efficient.\n\nProvide input on processes to improve the quality of the customer support.\n\nMake certain timely and sufficient material supplies are on site\n\nRequirements\nYour Priorities and Skills\nAs Customer Service Coordinator you will be responsible for the timely and correct implementation of the above core tasks within the Organization Department and team.\n\nDelivering a good qualitative response to the customer's demand, a good understanding of ‘why’ the customer contact us.\n\nKnowledge about the AmbaFlex ' sales and service strategy and how the ' main objectives ' can be reached.\n\nHandle a close business relationship with AmbaFlex colleagues work to provide you with the best solutions for the customer.\n\nTake care to be as profitable as possible in all of your daily activities.\n\nGiving active input to improve the guidelines, processes and systems.\n\nWork/use and communicate according to the agreed guidelines, processes, and systems both internally and externally.\n\nExperience\nAt least 2 years of work experience in a similar position in a technical industry\n\nCustomer focused to recognize the needs and interest of both internal and external customers\n\nFlexibility to adjust behavior, capability to prepare to adjust in line with changing requirements and circumstances.\n\nWe ask a lot; we offer even more!\nAn excellent benefits package\n\nAn international environment with an informal and collegial working atmosphere\n\nA lot of independence and variety in your work\n\nVarious trainings\n\nAttention to physical and mental health\n\nAre you in or do you want to know more?\n Do you want to get acquainted or know more? You are more than welcome to contact us!\nFor job-content information, please contact us via \nAmbaFlex has a screening policy in the application process. This means that we would like to see your original diplomas and id. Acquisition by recruitment agencies as a result of this vacancy is not appreciated.","description_format":"text","description_chars":2842,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-09-30T03:11:19Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.853,"p_room":0.72,"age_days":42,"expected_fill_days":79,"reasons":["conf:0","win:mid","crowd:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/ambaflex-customer-service-coordinator","json_url":"https://alion.io/job/ambaflex-customer-service-coordinator.json","meta":{"generated_at":"2026-11-11T21:53:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43163,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669088},"rest":"https://alion.io/mcp/rest/get_company?id=669088"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fambaflex-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fambaflex-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fambaflex-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ambaflex-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fambaflex-customer-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1498874}},{"tool":"search_jobs","arguments":{"company":"ambaflex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1498874},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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