{"id":4262782,"url":"https://alion.io/job/ambassador-group-maintenance-coordinator","title":"Maintenance Coordinator","company":{"id":4541453,"name":"Ambassador Group","domain":"ambassadorgroup.com","url":"https://alion.io/company/ambassador-group","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Altos, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":66560,"max":74880,"currency":"USD","period":"year","gross":null,"usd_annual":74880},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Google Docs","optional":false},{"name":"QuickBooks","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-04-16T12:00:00Z","employer_posted_date":"2026-04-16","last_verified_at":"2026-11-13T15:55:00Z","board_verified":true,"closed_at":null,"days_open":211,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":211},"description":"Role Summary\nWork alongside the Maintenance Superintendent to manage the subscriber maintenance calendar and day-to-day scheduling. You’ll ensure subscribers receive clear, consistent communication and an exceptional service experience, while supporting maintenance operations and new subscriber onboarding. This is a precision, process-driven role focused exclusively on maintenance operations.\nCore Responsibilities\nCommunication & Subscriber Experience Provide prompt, consistent communication with subscribers, maintenance technicians, and internal team members across phone, text, and email.\nSet and maintain realistic expectations around scheduling, requests, recommendations, and service status.\nFollow up after service completion; document issues/complaints and escalate to the Maintenance Superintendent as needed.\nBuild long-term subscriber relationships through trust, responsiveness, and reliability.\nScheduling, Calendar Control, and Coordination Manage and audit the maintenance calendar to maximize labor utilization.\nSend routine appointment reminders and “honey-do request” reminders.\nPrepare advance reminders to the Maintenance Superintendent regarding upcoming visit needs (supplies, materials, and prep items).\nRepair Escalation & Handoffs Monitor field-flagged items requiring repair attention during or after maintenance visits.\nCreate urgent repair requests from maintenance flags and route to the Repair Coordinator per established protocols.\nMaintain tight communication with the Repair Coordinator to ensure fast, clean handoffs between maintenance and repair.\nSubscriber Database & Admin Support Maintain accuracy of the subscriber database and files (including creating new subscriber files).\nKeep an active digital file of maintenance reports and updates.\nSupport scheduling, attend meetings as needed, and record/distribute notes.\nBilling, Materials, and Accounting Support Assist with ordering materials as requested (training required).\nProcess weekly expense reports; validate receipts against subscriber name and amounts due.\nUpload pre-approved invoices to SharePoint and send required accounting documentation by weekly deadline (Mondays).\nHand off final material invoicing from maintenance appointments to accounting.\nVerify mileage calculations and submit mileage reports to accounting.\nTracking & Reporting Track maintenance technician time on jobs and overages.\nMaintain accurate updates in Daylite and Asana (tasks, files, data) as requested.\nProvide monthly summary of completed maintenance appointments to accounting, weekly maintenance status updates to the Maintenance Superintendent, and daily maintenance reporting on status and updates.\nQualifications\nExperience Degree preferred, not required.\n6-10 years of related experience and/or training (or equivalent combination).\n5+ years of experience in the construction industry.\nLanguage Bilingual fluency in English and Spanish preferred.\nComputer Skills Working knowledge of: Microsoft Word, Google Docs, Excel, QuickBooks, TSheets, Paychex Payroll, Asana, and Daylite.\nOther Skills & Abilities Excellent listening skills; strong written and verbal communication\nStrong time management; able to juggle multiple projects across locations\nHigh professionalism; team-oriented; customer-service driven\nWorking knowledge of construction and applicable terminology\nLicense Valid California Driver’s License; ability to drive to job sites as needed.\nBenefits\nMedical: Kaiser (company covers 90% of employee-only premium)\nDental / Vision / Life: Unum (company covers 100% of employee-only premium)\nPaid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day, plus 1 personal holiday\nVacation: Available after 6 months of employment\nSick Leave: Available after 90 days of employment\nFSA: Medical flexible spending account\n401(k) + match: Eligible after 1 year of employment","description_format":"text","description_chars":3928,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T15:55:00Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.14,"p_room":0.28,"age_days":211,"expected_fill_days":30,"reasons":["conf:0","agency","win:tail","crowd:"],"computed_at":"2026-11-13T16:47:49Z"},"pay":{"stated_usd_annual":74880,"is_top_pay":false},"html_url":"https://alion.io/job/ambassador-group-maintenance-coordinator","json_url":"https://alion.io/job/ambassador-group-maintenance-coordinator.json","meta":{"generated_at":"2026-11-13T16:47:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4541453},"rest":"https://alion.io/mcp/rest/get_company?id=4541453"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fambassador-group-maintenance-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fambassador-group-maintenance-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fambassador-group-maintenance-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ambassador-group-maintenance-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fambassador-group-maintenance-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4262782}},{"tool":"search_jobs","arguments":{"company":"ambassadorgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4262782},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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