{"id":2271599,"url":"https://alion.io/job/ambu-customer-integration-onboarding-specialist","title":"Customer Integration & Onboarding Specialist","company":{"id":2093467,"name":"Ambu","domain":"ambu.com","url":"https://alion.io/company/ambu-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-11T07:28:29Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-15T03:42:49Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title: Customer Integration & Onboarding Specialist\nReports To: Senior Manager, Sales Support\nLocation: Columbia, Maryland\nPosition Summary:\nThe Customer Integration & Onboarding Specialist is responsible for leading the successful onboarding of customers to Electronic Data Interchange (EDI) while developing, maintaining, and troubleshooting EDI mappings between customers and internal business systems. This role serves as the primary point of contact for customers throughout the onboarding process, ensuring seamless integration, timely implementation, and exceptional customer service. The position works cross-functionally with Customer Service, Sales, IT, Finance, and external trading partners to improve order automation and reduce manual processing.\nThe Specialist will also serve as a cross-trained backup for the Customer Service department, providing support with order entry, customer inquiries, account maintenance, and other operational functions during periods of increased workload or employee absences to ensure business continuity.\nEssential Functions and Responsibilities:\nCustomer Onboarding\nProactively identify customers that are candidates for EDI ordering. \nReach out to customers to discuss EDI capabilities and benefits. \nLead customers through the onboarding process from initial contact through production go-live. \nCoordinate implementation timelines with internal and external stakeholders. \nProvide post-go-live support to ensure a smooth transition. \nEDI Mapping & Integration\nConfigure inbound and outbound transaction sets. \nValidate customer data requirements and mapping specifications. \nTroubleshoot mapping errors and transmission failures. \nMaintain mapping documentation and implementation records.\nSupport management of applicable EDI transaction sets\nCustomer Support\nServe as the primary point of contact for customer EDI questions. \nResolve EDI-related order issues. \nMonitor transaction failures and proactively resolve exceptions. \nEnsure customer satisfaction through implementation. \nProvide customer education on EDI processes.\nCross-Functional Collaboration, partnering with:\nCustomer Service \nSales \nIT \nFinance \nSupply Chain & Third-party EDI providers to ensure successful implementations and ongoing operational excellence.\nProcess Improvement\nIdentify opportunities to increase EDI adoption. \nRecommend automation improvements. \nStandardize onboarding documentation and workflows. \nDevelop best practices for implementation. \nReduce manual order entry through increased EDI utilization. \nParticipate in cross-functional projects that enhance operational efficiency.\nReporting & Metrics - Track and Report:\nNew customer EDI implementations \nOnboarding Timeline \nEDI adoption rate \nTransaction success rate \nFailed transaction resolution time \nCustomer satisfaction \nOrder automation percentage \nMinimum Qualifications / Education:\nAssociate degree in business, Information Systems, Supply Chain, or equivalent combination of education and relevant experience.\nMinimum 2-3 years of experience in Edi, Customer Service, Order Management, Sales support or a related business operations role. \nExperience with ERP systems and CRM experience, Infor M3 and Salesforce preferred.\nExperience with EDI transactions and customer onboarding processes preferred\nCustomer implementation or project management experience. \nStrong analytical skills with the ability to solve complex problems and gather data for input.\nStrong initiative, and collaboration skills, able to work with employees at various levels of the organization to successfully resolve issues and lead projects.\nAble and willing to learn new software tools.\nProficient in Microsoft Office and keyboard skills, with a minimum of 40 WPM.\nDetail oriented, with the ability to manage multiple priorities in a fast-paced environment.","description_format":"text","description_chars":3842,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Medical Supplies & Consumables"],"lifecycle":[{"event":"open","at":"2026-10-11T07:28:29Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.548,"p_room":0.55,"age_days":3,"expected_fill_days":3,"reasons":["conf:2","velocity","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ambu-customer-integration-onboarding-specialist","json_url":"https://alion.io/job/ambu-customer-integration-onboarding-specialist.json","meta":{"generated_at":"2026-10-15T07:00:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10554,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2093467},"rest":"https://alion.io/mcp/rest/get_company?id=2093467"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fambu-customer-integration-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fambu-customer-integration-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fambu-customer-integration-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ambu-customer-integration-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fambu-customer-integration-onboarding-specialist"}]}