{"id":3880866,"url":"https://alion.io/job/ambyint-it-specialist","title":"IT Specialist","company":{"id":58192,"name":"Ambyint","domain":"ambyint.com","url":"https://alion.io/company/ambyint","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-06T17:20:25Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T04:06:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Ambyint is a SaaS company that provides an Industrial IoT platform, leveraging physics-influenced AI models, plus closed-loop control to enable autonomous operations. As a result, we are an instrumental part of the climate technology evolution and a market leader in production optimization for the energy industry. We deliver step-change improvements to our customers by combining advanced physics, subject matter expertise, and data-informed insights with AI to automate operations and production optimization workflows. We’re coming off a strong year and are setting even higher ambitions for the future. To help us reach the next level, we’re looking for an IT Specialist to join our team.\nAbout the role - Our IT Specialist owns and supports the digital systems that enable employees to work effectively across the organization. This role administers Google Workspace, Slack, Atlassian/Jira, Confluence and other core back-office platforms; builds and maintains the company intranet and knowledge environment; supports system-based employee onboarding and offboarding; and drives practical adoption of AI tools, including Claude. The role combines hands-on system administration, user support, training, documentation, automation and continuous improvement to create a simple, secure and scalable employee technology experience.\nWHAT YOU'LL DO\nSystems Administration and User Support\nAdminister and support Google Workspace (G-Suite), Slack, Atlassian/Jira, Confluence and other core business systems. \nManage users, groups, permissions, access requests, configurations and routine troubleshooting. \nAct as the first point of contact for employee system and application support and coordinate escalations with external vendors when required.\n\nEmployee Onboarding & Offboarding\nOwn the systems component of employee onboarding, role changes and offboarding. \nSet up and remove accounts, permissions, groups and application access; coordinate equipment and access requirements as applicable; maintain onboarding checklists; and ensure employees have the tools, access and information needed to be productive from day one.\n\nIntranet & Knowledge Management\nBuild, organize and maintain a user-friendly company intranet and centralized knowledge environment.\nEstablish clear information architecture, ownership and governance; improve how employees find policies, processes, templates and resources; and support Confluence as a scalable source of organizational knowledge.\n\nAI Enablement & Automation\nSupport responsible adoption of AI tools, with strong familiarity using Claude and other workplace AI solutions. \nIdentify practical use cases, build workflows and lightweight automations, create guidance and reusable prompts, and help teams use AI to improve productivity while following company privacy, security and data-handling expectations.\n\nTraining, Documentation & Adoption\nCreate simple system guides, FAQs, standard operating procedures and training materials. \nDeliver onboarding and ongoing training for core platforms and new functionality, and help employees build confidence using company technology effectively.\n\nSystem Governance & Continuous Improvement\nMaintain system inventories, licenses, vendor information, access standards and documentation. \nSupport software renewals and license optimization, identify gaps or duplication across the technology stack, recommend improvements, and partner with leaders to ensure systems remain scalable, well governed and aligned with business needs.\n\nMEASURES OF SUCCESS\nEmployees have reliable access to the systems and information they need; \nOnboarding and offboarding are consistent and well controlled; \nGoogle Workspace, Slack, Atlassian and Confluence are organized and effectively administered; \nIT standard practices and procedures developed and enforced. \nThe intranet becomes a trusted source of information; employees receive practical training and support;\nAI is adopted thoughtfully to improve productivity; and the company's technology environment becomes increasingly simple, scalable and well documented.\nQUALIFICATIONS\nDiploma or degree in Information Technology, Information Systems, Business Technology, Computer Science, or a related field is preferred. \nMinimum 3 years of experience in systems administration, IT operations, SaaS administration, business systems, or a similar hands-on technology support role. \nStrong working knowledge of Google Workspace, Slack, Atlassian/Jira and Confluence is preferred.\nExperience administering user access and permissions, employee onboarding/offboarding workflows, knowledge platforms, software licenses and workplace AI tools is strongly valued. \nThe successful candidate is highly organized, service-oriented, technically curious and able to translate technology into simple solutions and training for employees.\nWHAT SETS YOU APART\nThe gratification of a job well done comes from the satisfaction of your ‘customers’\nIt’s in your nature to be efficient and do it really well, while you always deliver on what you promise\nYour strengths come from collaborating with others\nContinuous learning and improvement are part of your mantra\nYou are curious, creative, biased for action, and love solving problems\nYou don’t assume that you are the best and have the humility to learn from others\nWHAT SETS US APART\nAmbyint is a scale-up company, possessing all the exciting edginess of a start-up with solutions that are proven and advancing daily. We pride ourselves on the strength of our team and company, and the positive environmental impact we are driving. We live by a simple and effective set of values.\nWHAT’S IN IT FOR YOU\nThe opportunity to make a difference in a cutting-edge technology company that is highly spirited and focused on being a leading contributor in the energy transition space. We offer an environment steeped in creating a rewarding professional experience and having some fun along the way. We work in a hybrid working environment with a diverse and talented team. We have a passion for taking on big challenges to create a wealth of opportunities and we will support your development and career goals. Additionally, we offer a competitive compensation and benefits package.\nCOMMITMENT TO DIVERSITY, EQUITY, & INCLUSION\nAt Ambyint, diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering - across all of our work, teams, and interactions with customers. They are central to our mission and to our impact. The understanding that having varied perspectives and backgrounds helps generate richer ideas to solve the complex problems of a changing, and increasingly diverse world is paramount to who we are and how we work together as a team.\nIf you are a passionate professional that likes to work in a diverse team environment supporting an entrepreneurial culture with a focus on delivering exceptional value for our customers, we invite you to apply. 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