{"id":3063071,"url":"https://alion.io/job/amcs-group-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":2530,"name":"AMCS Group","domain":"amcsgroup.com","url":"https://alion.io/company/amcs-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-30T12:11:38Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-27T08:33:40Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"We're looking for a Senior Technical Support Engineer to join our team as a senior escalation resource, providing expert-level support across our platform and customer environments. This is a hybrid role, combining technical support to existing clients with implementing new systems, upgrades, and hardware deployments for new and existing clients. You'll combine deep technical troubleshooting with strong customer communication and hands-on infrastructure knowledge to proactively identify issues, drive root cause analysis, and deliver lasting solutions.\nWho We Are\nAt AMCS, sustainability means business - and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.\nWhat We Build\nWe build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.\nWhy Join AMCS\nJoin AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference - for our customers, our communities and the planet\nWhat You’ll Do\nServe as an escalation point for Associate Engineers, delivering tailored solutions that maximize customer value and minimize business impact\n\nAct as a technical escalation point for the wider technical team on complex problem-solving, and run regular technical training sessions to build team knowledge\n\nWork alongside Project Managers to perform the technical requirements of larger projects to ensure they are delivered on time and on budget\n\nCoordinate upgrade activities with customers and build effective relationships with customer IT teams to support project delivery\n\nEngage in customer meetings with stakeholders as required, and complete technical checklists throughout project delivery\n\nMaintain and improve documentation of project implementations\n\nPerform remote hardware administration and configuration\n\nCarry out remote software upgrades of client software (outside site operational hours)\n\nManage data migrations of remote client data from existing servers to the cloud platform\n\nManage client tenancy provisioning and subscription management\n\nMaintain accurate documentation of problem-resolution status and resolution, applicable hardware and/or software adds, changes, moves, or deletes, updates databases on technical issues\n\nTroubleshoot and support web applications, working across the stack to identify root causes of performance and functionality issues\n\nLeverage AI agents to automate routine troubleshooting, ticket triage, and knowledge lookup, freeing up time for complex problem-solving\n\nRemotely access customer environments to diagnose and resolve assigned support tickets and infrastructure-related issues\n\nRoot cause analysis and problem management to develop permanent fixes, not just workarounds\n\nDocument customer solutions and troubleshooting steps to build a strong knowledge base and support future problem-solving\n\nFollow change control processes, keeping clients and colleagues informed with clear, consistent updates\n\nProactively identify opportunities for process improvement and recommend value-added solutions\n\nParticipate in CAB (Change Advisory Board) calls as needed\n\nManage a daily workload including P1/P2 ticket triage, P1 handoffs, change control review, and case prioritization\n\nParticipate in a weekly on-call roster and rostered shift coverage (7am-8pm Queensland time, with flexible start/end times)\n\nWhat You Bring\nStrong communication skills, including the ability to handle difficult, on-the-spot questions from clients and management.\n\nEffective communication, negotiation and customer engagement skills\n\nExperience with monitoring and observability tools such as Datadog\n\nFamiliarity with AI-driven monitoring/triage tools and hands-on experience using AI agents to support or automate workflows\n\nSolid understanding of cloud-based application architecture and troubleshooting.\n\nCompetency in SQL, including the ability to write and analyse SQL scripts\n\nWorking knowledge of SQL Server Administration\n\nSolid understanding of networks and network administration\n\nExperience upgrading customer environments (local clients/servers)\n\nRemote support experience (Remote Desktop / Team Viewer / VPNs etc.)\n\nExperience in automation, scripting and configuration management\n\nIntermediate PowerShell scripting skills\n\nStrong technical troubleshooting, problem-solving, and analytical ability\n\nExperience with any support ticketing system\n\nAbility to document processes and establish SOPs for recurring issues\n\nExposure to MS Azure platforms is an advantage\n\nITIL background would be desirable\n\ndegree in Computer science Engineering or related fields.\n\nJoin our mission for a sustainable future and enjoy these benefits:\nHealth insurance for you and up to three dependents from Day 1\n\nHybrid work setup\n\nConvenient shuttle service\n\nComplimentary on-site food and coffee\n\nAllowances\n\n25 days of leave\n\nAccess to a learning platform for skill training with progress tracking\n\nReady to Make an Impact?\nAt AMCS, your work helps businesses operate more efficiently while contributing to a more sustainable future. If you are passionate about technology, innovation, and creating solutions that matter, we would love to hear from you.","description_format":"text","description_chars":5618,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management","Rail Transport","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:53Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.834,"p_room":0.75,"age_days":26,"expected_fill_days":35,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/amcs-group-senior-technical-support-engineer","json_url":"https://alion.io/job/amcs-group-senior-technical-support-engineer.json","meta":{"generated_at":"2026-10-27T11:20:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13434,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2530},"rest":"https://alion.io/mcp/rest/get_company?id=2530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famcs-group-senior-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famcs-group-senior-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famcs-group-senior-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amcs-group-senior-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famcs-group-senior-technical-support-engineer"}]}