{"id":3063042,"url":"https://alion.io/job/amcs-group-software-support-engineer-emea","title":"Software Support Engineer - EMEA","company":{"id":2530,"name":"AMCS Group","domain":"amcsgroup.com","url":"https://alion.io/company/amcs-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":19500,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false},{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"ITIL","optional":true},{"name":"MS SQL","optional":true}],"status":"live","first_seen_at":"2026-10-16T21:45:59Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-28T12:45:02Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Who We Are\nAt AMCS, sustainability means business - and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.\nWhat We Build\nWe build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.\nWhy Join AMCS\nJoin AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference - for our customers, our communities and the planet\nThe Opportunity\nJoin us as a Software Support Engineer and be part of the Global Customer Support Team, providing technical application support for our customers and helping to resolve software-related questions and incidents.\nThis role requires a strong customer-service mindset and the ability to accurately assess, assign, and monitor support requests. We are looking for a conscientious and analytical professional who can work independently, communicate confidently with stakeholders, and use data and modern tools, including AI, to investigate issues and identify effective solutions.\nThis opportunity would suit a professional looking to develop their technical investigation, data analysis, and customer support skills within a global software environment.\nWhat You’ll Do\nManage assigned cases in line with established service standards, response targets, and case-handling procedures.\n\nEngage directly with customers to gather the information needed to understand application questions and incidents.\n\nAnalyse relevant business processes to identify data issues, workflow problems, and differences between customer processes and expected software behaviour.\n\nUse SQL, application-monitoring tools, and approved AI tools to investigate issues and support root-cause analysis.\n\nMaintain clear and accurate case records covering the issue history, investigative steps, conclusions, and resolution.\n\nExplain business and technical conclusions clearly to customers and internal Product and Development teams.\n\nCollaborate with Product, Development, and Implementation teams to communicate customer requirements and recommend improvements.\n\nValidate resolved issues when necessary to confirm that the reported problem has been fully addressed.\n\nWhat You Bring\nA degree in Business Information Systems, Computer Science, Business Analytics, Information Technology, or a related discipline, or equivalent relevant experience.\n\nExcellent written and spoken English, with the ability to communicate clearly and professionally with customers and business stakeholders and explain technical findings in an accessible, non-technical way.\n\nStrong analytical and critical-thinking skills, with the ability to break down complex problems and investigate them methodically.\n\nConfidence working with data to identify patterns, question anomalies, and draw informed conclusions.\n\nPractical experience using SQL to query and investigate data in relational databases\n\nProficiency in Microsoft Office applications, particularly Word and Excel.\n\nAbility to manage and prioritise multiple cases and competing demands.\n\nAbility to work effectively both independently and as part of a globally distributed, cross-functional team.\n\nA solid understanding of how business processes operate within enterprise software environments.\n\nNice to Have\nExperience working in a customer support, technical support, or other customer-facing service environment.\n\nExposure to ERP or SaaS products and an understanding of how business data flows through integrated systems.\n\nExperience using Salesforce or a similar CRM or case-management platform.\n\nExperience with Microsoft SQL Server or a similar relational database management system.\n\nExperience with process mapping, business workflow documentation, or requirements gathering.\n\nFamiliarity with AI tools, such as Copilot or Claude, for analytical or investigative tasks.\n\nBasic knowledge of C# or another programming language for data analysis, together with a basic understanding of software development and delivery practices, such as Agile methodologies and sprint-based working.\n\nFamiliarity with Microsoft Azure and Application Insights.\n\nAzure Fundamentals certification.\n\nITIL v3 or v4 Foundations certification.\n\nWhat We Offer\nHybrid working model that supports flexibility and collaboration.\n\nDay 1 healthcare coverage for you and up to three dependents.\n\n25 annual leave days.\n\nTransportation support through our shuttle service.\n\nFree onsite meals and coffee.\n\nAllowances and employee benefits designed to support your wellbeing.\n\nContinuous learning and professional development opportunities.\n\nGlobal collaboration and exposure across teams and regions.\n\nThe opportunity to work on technology that helps create a more sustainable future.\n\nReady to Make an Impact?\nApply today and help us build a better future for our customers, our communities, and our planet.\n#LI-JA1","description_format":"text","description_chars":5270,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Continuous learning","Hybrid work","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management","Rail Transport","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:53Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring 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