{"id":3063157,"url":"https://alion.io/job/amcs-group-software-support-engineer-sql-night-shift","title":"Software Support Engineer (SQL) – Night Shift","company":{"id":2530,"name":"AMCS Group","domain":"amcsgroup.com","url":"https://alion.io/company/amcs-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Data Science","role_family":"Data Science","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false},{"name":"Agile","optional":true},{"name":"Grafana","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-08-24T06:54:49Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-31T13:14:24Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"Who We Are\nAt AMCS, sustainability means business - and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.\nWhat We Build\nWe build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.\nWhy Join AMCS\nJoin AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference - for our customers, our communities and the planet\nThe Opportunity\nJoin our Global Customer Support Team and help customers succeed with the software that powers their operations.\nAs a Software Support Engineer, you will be the first point of contact for customers, helping them resolve issues, answer questions, and get the most value from our solutions. You will combine technical troubleshooting, analytical thinking, and strong communication skills to deliver an exceptional customer experience.\nThis role is ideal for someone who enjoys solving problems, investigating technical issues, and working directly with customers in a fast-paced SaaS environment. You’re naturally curious, ask thoughtful questions, and stay focused under pressure. Most importantly, you take pride in helping customers succeed.\nWhat You’ll Do\nProvide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.\n\nAddress and resolve incoming application questions and incidents from end users\n\nDocument all pertinent end user identification information and relevant support case information in our CRM database\n\nAbility to perform root-cause analysis on recurring system issues\n\nRecord, track, and document the problem-solving process\n\nTest fixes and perform post-resolution follow-ups to ensure adequate resolution of issues\n\nManage client issue calls, providing status across a portfolio of issues\n\nWhat You Bring\nExperience in a customer facing role is essential.\n\nYou can operate independently as well as in a team.\n\nYou have excellent communication skills (written as well as spoke). You are not shy to keep asking questions to our customers to get to the bottom an issue.\n\nAbility to vary communication based on the target audience (ex: SuperUser, IT, C-Level).\n\nStrong understanding of the Microsoft Office Suite\n\nGood understanding of Cloud Computing (Azure) or other SaaS software support.\n\nYou must have the ability to manage multiple workstreams (Calls and Support portal cases) and ensure all daily responsibilities are fulfilled\n\nAbility to manage competing priorities working in a fast-paced environment.\n\nYou have excellent analytical skills.\n\nAbility to query SQL databases to analyze underlying data in support of issue triage and resolution.\n\nYou are customer focused.\n\nNice to Have\nBachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience\n\nExperience in the Microsoft Azure portal, including Application Insights\n\nExposure to Grafana\n\nGeneric knowledge or experience about/with ERP software.\n\nExperience with Waste & Recycling processes or industry.\n\nAzure Fundamentals certification\n\nITIL v3 or v4 Foundations certification\n\nExperience operating under an agile release delivery methodology.\n\nWhat We Offer\nHybrid working model that supports flexibility and collaboration.\n\nDay 1 healthcare coverage for you and up to three dependents.\n\n25 annual leave days.\n\nTransportation support through our shuttle service.\n\nFree onsite meals and coffee.\n\nAllowances and employee benefits designed to support your wellbeing.\n\nContinuous learning and professional development opportunities.\n\nGlobal collaboration and exposure across teams and regions.\n\nThe opportunity to work on technology that helps create a more sustainable future.\n\nReady to Make an Impact?\nApply today and help us build a better future for our customers, our communities, and our 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